Shannon Summey
Kings Mountain,NC
Summary
Accomplished Senior Operations Specialist with a proven track record at Sparx Logistics, enhancing operational efficiency and customer satisfaction. Excelled in leadership and Excel, spearheading team training and optimizing shipment processes. Recognized for reducing costs, demonstrating exceptional management and customer relations skills.
Overview
23
23
years of professional experience
Work History
Senior Operations Specialist
Sparx Logistics
09.2021 - Current
- Coordinate with overseas to ensure customer shipments are booked on time and with the optimal transit time
- Monitor for vessel arrivals to various U.S. ports and ensure all clearances are in place so delivery of shipments are not delayed
- Dispatch shipments to truckers for immediate delivery to customer door
- Monitor shipments for timely returns to avoid additional costs to the customer
- Maintain various reports for daily, weekly and monthly customer updates
- Update data in system immediately to ensure customer's live dashboard is accurate for daily call
- Issue invoice to customer withing 48 hours of vessel departure from origin
- Ensure all accessorial charges are billed prior to closing file
Import Customer Service Representative
Globe Express Services
07.2001 - 02.2013
- Verified all documents provided by vendors overseas were correct
- Processed files to the broker for customs clearance
- Monitored vessel arrivals to ensure rapid expedition of containers to move via truck or rail
- Approved vendor invoices
- Updated weekly and monthly tracking reports
- I was appointed team lead and assisted team members in resolving various issues
Education
Associate of Science - Medical Assisting
Kings College
Charlotte, NC09.1997
High School Diploma -
North Gaston High School
Dallas, NC06.1996
Skills
- Leadership abilities
- Customer Relations
- Management
- Task Delegation
- Team Training
- Outlook
- Excel
- Word
- PowerPoint
Timeline
Senior Operations Specialist
Sparx Logistics
09.2021 - Current
Import Customer Service Representative
Globe Express Services
07.2001 - 02.2013
Associate of Science - Medical Assisting
Kings College
High School Diploma -
North Gaston High School
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