Shannon Tauschman
Chicago,IL
Summary
Hospitality professional and Chicago native with a proven track record in enhancing restaurant visibility and profitability while fostering a positive work culture. Expertise in marketing strategy, team building, and customer relationship management drives exceptional guest experiences.
Overview
14
14
years of professional experience
3
3
Certifications
Work History
General Manager
The Chicago Firehouse Restaurant
Chicago, Illinois
07.2021 - Current
- Managed daily operations of high-volume restaurant, optimizing workflow to improve service speed and customer satisfaction.
- Achieved recognition for driving sales growth and enhancing profit margins through strategic initiatives.
- Developed marketing strategies that increased restaurant visibility and successfully attracted a broader customer base.
- Achieved low employee turnover by implementing effective retention strategies.
- Ensured compliance with health and safety regulations in all restaurant areas.
- Fostered a positive work culture through effective communication and team-building activities.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Manager /Private Dining Sales Manager
Lawry's The Prime Rib
Chicago, Illinois
11.2011 - 03.2021
- Managed private dining events from initial inquiry to final execution.
- Developed and maintained relationships with corporate clients and event planners, facilitating successful event execution.
- Trained and mentored team members, enhancing service delivery standards.
- Implemented workflow processes that increased guest satisfaction.
Education
Bachelor of Arts - English And Broadcast Jounalism
Marquette University
Milwaukee, WI05-1991
Skills
- Customer relationship management
- Marketing strategy
- Talent acquisition
- Team building
- Event coordination
Certification
Sanitation Certification - Chicago and State of Illinois
Timeline
General Manager
The Chicago Firehouse Restaurant
07.2021 - Current
Manager /Private Dining Sales Manager
Lawry's The Prime Rib
11.2011 - 03.2021
Bachelor of Arts - English And Broadcast Jounalism
Marquette University