Shannon Taylor

• Managed day-to-day development issues.
• Facilitated fast-paced and dynamic entrepreneurial environment.
• Observed all laws, regulations and other applicable obligations.
• Took ownership of customer issues and followed problems through to resolution.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Followed through with client requests to resolve problems.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

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• Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Handled cash transactions and maintained sales and payments records accurately.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.