Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Shannon Taylor

Piedmont,MO

Summary

  • Experienced customer service representative
  • Resourceful multitasker with proven skills in scheduling and prioritizing
  • Team player with positive attitude and consistent work ethic to accomplish every task to the best of my ability
  • Rapid and accurate typing skills
  • Adaptable to change and willing to use new processes
  • Strong communication and organizational skills

Overview

25
25
years of professional experience

Work History

Dispatcher/Appointment Scheduler

Benton Technical Services
520 8th Ave South Wilmington, IL
03.2023 - Current
  • Daily contact with the project manager and each crew working in the field.
  • Able to assist if any issues or questions arise about scheduled work orders, help reaching customers, service calls added to the schedule, etc.
  • Daily monitoring and correcting forms turned in by crews for each job assigned the previous day to check for accuracy. Contacting each crew if forms entries are missing.
  • Assigning daily jobs to the schedule for each crew
  • Routing jobs and appointment time frames efficiently.
  • Calling customers to make appointment adjustments as needed, and rescheduling.
  • Maintaining a schedule spreadsheet two weeks in advance for the EMC.
  • Maintaining a current spreadsheet of drop and install delays, strand and lashing drops, and customer reschedules for the PM.
  • Contacting 15-20 customers daily with next day appointment reminders.
  • Submitting GA 811 Locates
  • Submitting delay forms as needed for any job not serviceable due to needing tree service, no tap, etc.
  • Daily email correspondence
  • Entering detailed notes for each appointment listing drop span, feeder, GA 811 locate ticket information and customer requests.

Customer Service Representative

Southern Insurance Services
Piedmont, MO
02.2019 - 03.2023
  • Responsible for greeting customers, answering incoming calls, receiving payments, taking information from walk-ins requesting home, auto, boat, travel trailer, and ATV quotes, and following up accordingly.
  • Scheduled appointments for renewals and new policy applications for the agent.
  • Software data entry for client information, documenting accurate notes, scanning and filing attachments, email correspondence, and organizing and creating follow-up tasks for the agent.
  • Acquired Missouri Property and Casualty Insurance License 4/2019
  • Acquired Missouri Life and Health Insurance License Nov 2021

Front Desk Receptionist

Saint Francis Medical Center
Piedmont, MO
02.2015 - 07.2017
  • Greeted walk-ins and appointments in a professional and friendly manner.
  • Responsible for answering incoming calls, scheduling appointments, entering payments on accounts, and verifying insurance.
  • Managed the patient check-in/out process.
  • Provided clerical support to doctors and nurses through digital file management and email. Using software to attach documents, scanned images, x-rays, and patient requests into patient files.

Software Quality Assurance Manager

Mcallister Software Systems
Piedmont, MO
01.2000 - 02.2015
  • Worked closely with two product development teams and managed a staff of five in the quality control department.
  • Monitored testing of bug fixes and new enhancements done by the product development teams.
  • Responsible for providing all documentation for Technical Support teams and Beta testing site clinics of all new program enhancements as well as bug fixes outlined in each program update and new version release.
  • Responsible for resolving escalated technical support issues and providing a plan for best practice reconciliation.
  • Worked closely with outside vendors to integrate their products into the software.
  • Held weekly team meetings to keep everyone involved and aware of management's expectations.
  • Provided annual reviews

Education

Associate of Arts - Elementary Education

Three Rivers Collage
Poplar Bluff, MO
05-1998

High School Diploma -

Doniphan High School
Doniphan, MO
05-1989

Skills

  • Appointment scheduling
  • Time management
  • Spreadsheet management
  • Customer communication
  • Form accuracy
  • Data entry

Affiliations

I have been happily remarried for 2 years. While Missouri is my home state and permanent residence, I work remotely to travel with my husband to job sites he's working at in TN and NC for several months at a time. We love to hike to waterfalls and be outside during our time off work. I have 4 grand children that are wonderful and bring me so much happiness!

Timeline

Dispatcher/Appointment Scheduler

Benton Technical Services
03.2023 - Current

Customer Service Representative

Southern Insurance Services
02.2019 - 03.2023

Front Desk Receptionist

Saint Francis Medical Center
02.2015 - 07.2017

Software Quality Assurance Manager

Mcallister Software Systems
01.2000 - 02.2015

Associate of Arts - Elementary Education

Three Rivers Collage

High School Diploma -

Doniphan High School

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