SHANNON THUECKS
Program Management
Summary
Results-driven Enterprise Program Manager with 12 years of experience in designing, implementing, and managing comprehensive cybersecurity training initiatives and governance frameworks for large enterprises. Skilled in developing engaging training content, ensuring policy compliance, and fostering a culture of cybersecurity awareness. Prioritizes active listening, critical thinking, adaptability, innovation, and execution to guarantee customer satisfaction and build strong trusting relationships. A deep understanding of operational alignment and organizational strategy initiatives to ensure program success, sustainability, and measurable value.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Senior Software Transformation Enterprise Program Manager
Johnson Controls
01.2022 - 01.2023
- Company Overview: Johnson Controls is a global leader in building technologies and solutions, providing a wide range of products and services to optimize energy and operational efficiencies
- Responsible for delivering strategic vision, thought leadership, and technical expertise in driving large-scale software and product launch initiatives aligning technology with business objectives, streamline processes, and optimize resources, resulting in accelerated project timelines, cost savings, and enhanced organizational performance in an organization with a $26 billion revenue
- Responsible for the scoping, development, and execution of a SharePoint Knowledge Management Platform supporting 12 operational programs for a global engineering and product management organization of over 15k diverse employees
- Managed a team of 3 innovative and collaborative global employees that fostered an ecosystem of learning, built supporting structures and managed programs that fostered business and agility and talent development in a global organization of 15k
- Executed in a chief of staff role supporting 12 global senior VPs and over 80 of their leaders by organizing and facilitating strategy and product launch meetings while collecting organizational feedback and impediments and mitigating concerns
- Leveraged internal and external tool sets to drive organizational knowledge management, training, culture improvement, collaboration, engagement, and process automation opportunities that drove business agility for a global team of 15k employees in a virtual and hybrid environment
- Provided a single point of contact to the organization of 15k for ideation, support, resolutions and operational issues around the enablement of knowledge sharing, learning and upskilling resulting in employee and customer retention and millions of dollars
- Designed and deployed a Product Cybersecurity incident reporting Power Automate mobile app to a global organization of over 100k employees resulting in the saving of millions of dollars in customer retention and brand revenue loss
- Johnson Controls is a global leader in building technologies and solutions, providing a wide range of products and services to optimize energy and operational efficiencies
Product Cybersecurity Training, Awareness and Governance Program Manager
Johnson Controls
01.2015 - 01.2022
- Company Overview: Johnson Controls is a global leader in building technologies and solutions, providing a wide range of products and services to optimize energy and operational efficiencies
- Responsible for the creation, implementation and adoption efforts of an OT cybersecurity training program for a $26 billion global organization with over 20,000 global engineers, product managers, field technicians and leaders
- Collaborated closely with internal corporate training and development teams as well as fostering relationships with external training vendors to optimize training program strategies for a diverse global audience supporting maximum efficiency and costeffectiveness
- Designed, implemented and led a global cutting-edge OT (Operational Technology) cybersecurity Security Champions program empowering over 300 software engineers to integrate robust security measures into our software stack for our product portfolio
- Responsible for the creation of monthly analytic Line of Business security posture reviews for 11 PBUs (Product Business Units) by creating interactive analytic PowerBI dashboards
- Defined Requirements for the implementation of SDLC (Secure Development Lifecycle) policy and standard compliance training for a diverse audience of over 10,000 global software engineers, product managers, leaders, and field employees
- Cultivated robust relationships with internal and external auditors to expedite accurate risk assessments and outcomes
- Designed and managed the OT Cybersecurity Knowledge Management SharePoint site, ensuring regular updates to maintain the site's relevance, operational support and engagement for a global audience of more than 120,000 internal customers
- Supported organizational effectiveness and return on investment by gathering and analyzing data on product security training and asset investments and return
- Influenced and designed internal cybersecurity programs and training aligned around risk management related frameworks such as RMF, NIST 800-53, ISA/IEC 62443, UL CAP, ISO 27001, GDPR, CSL, SOC 2 and others
- Johnson Controls is a global leader in building technologies and solutions, providing a wide range of products and services to optimize energy and operational efficiencies
Technical Project Manager Learning Technologist
Johnson Controls
01.2011 - 01.2015
- Company Overview: Johnson Controls is a global leader in building technologies and solutions, providing a wide range of products and services to optimize energy and operational efficiencies
- Designed and administered innovative training programs, optimizing e-learning platforms, and driving digital transformation to achieve global organizational learning goals for a diverse audience
- Consulted on system best practices and audience structures along with supporting the configuration of learning courses and programs in the enterprise Learning Management System (LMS) for a $25 billion global organization
- Trained and coached a team of over 150 designers, developers, and instructors/learning facilitators on the use of new technologies for learning
- Assessed risk, controlled scope and adhered to budget guidelines
- Managed projects using the PMP methodology
- Consistent delivery of projects within timelines that supported 11 product lines and over 50K diverse employees
- Assessed, qualified and managed vendors and suppliers for technology-based development, programming, and integration
- Johnson Controls is a global leader in building technologies and solutions, providing a wide range of products and services to optimize energy and operational efficiencies
Education
Women in Leadership -
Johnson Controls
Milwaukee, WI 01.2022 - 01.2023
Certified Cloud Security Professional (CCSP) Boot camp - undefined
Johnson Controls
Milwuakee, Wi 01.2021 - 01.2023
Certified Information Systems Security Professional (CISSP) Boot camp - undefined
Johnson Controls
Milwaukee, WI 01.2020 - 01.2021
Innovative Leadership - undefined
Johnson Controls
Milwaukee, WI 01.2021 - 01.2022
Sustainable Business Management - undefined
Milwaukee Area Technical College
Milwaukee, WI 01.2000 - 01.2001
Skills
Learning Management System Admin Experience
Learning Platform Admin
Cybersecurity Requirements
Agile
DevSecOps
Design Methodologies
Instructional Design platforms
Power Automate
Knowledge Management Platforms
Product Development
PowerBI
SharePoint
Tool/Technology
JIRA
Data Analytics
HTML
Compliance/Governance
Confluence
Big Data
Release/Change Management
Microsoft suite
App sec
OT/IT Cybersecurity
Azure Cloud
API
Technical acumen
Influencing skills
Business analysis
Project portfolio management
Cross-functional team leadership
Problem-solving
Flexible and adaptable
Team leadership and direction
Critical thinking
Strategic alignment
Decision-making
Accomplishments
- Created a Product Cybersecurity Program, Established and sustained a global Product Cybersecurity Program at Johnson Controls for the ground up. JCI has over 130k employees and is a $26 Billion in revenue organization.
- Designed Best in Class Cybersecurity Training Program, Expertise in security processes, tools, skills to implement & drive secure product development & governance of a diverse product portfolio for over 7k global product managers and engineers.
- Developed and implemented an Embedded Security Champion Program, Recruited, trained, managed and led over 300 embedded engineering cybersecurity professionals advocating for an SDLC process and familiarity with ISO, NIST, SOC and other industry standards.
Timeline
Senior Software Transformation Enterprise Program Manager
Johnson Controls
01.2022 - 01.2023
Women in Leadership -
Johnson Controls
01.2022 - 01.2023
Certified Cloud Security Professional (CCSP) Boot camp - undefined
Johnson Controls
01.2021 - 01.2023
Innovative Leadership - undefined
Johnson Controls
01.2021 - 01.2022
Certified Information Systems Security Professional (CISSP) Boot camp - undefined
Johnson Controls
01.2020 - 01.2021
Product Cybersecurity Training, Awareness and Governance Program Manager
Johnson Controls
01.2015 - 01.2022
Technical Project Manager Learning Technologist
Johnson Controls
01.2011 - 01.2015
Sustainable Business Management - undefined
Milwaukee Area Technical College
01.2000 - 01.2001