Shannon Trotman
Killeen,TX
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Independent Contractor
Shiftsmart
Austin, TX
08.2022 - Current
- Remote work survey calls.
- Secret shopper.
- Circle K stocker , cleaner, food prep
Warehouse Packer
Amazon
Pflugerville, TX
10.2022 - 02.2025
- Identified damaged or defective products upon receipt and reported them accordingly.
- Reported any damages or discrepancies observed during operations to supervisor.
- Assembled and packed orders according to customer specifications.
- Stacked cartons onto appropriate pallets according to size and weight restrictions.
- Inspected finished product packaging for quality assurance before sending out orders.
- Followed safety procedures while operating machinery and equipment.
- Verified accuracy of items picked against packing list.
Driver
DoorDash
Killeen, USA
01.2020 - 01.2022
- Picking up the correct orders and dropping them off in the right location.
- Checking identification if the orders are for liquor.
- Getting the order to its destination in a timely manner.
- Delivered packages to customers in a timely and efficient manner.
- Received daily delivery instructions and route assignments from dispatch.
Csr-remotely
Support Services Group
Ohio, USA
01.2021 - 05.2021
- Making sales in Max Air Fry Oven, Hdis adult Pampers, giant ladders, setting up callbacks for Life Alert, and taking church donations and orders.
- Handled customer inquiries and complaints in a timely manner.
- Demonstrated excellent verbal communication skills when interacting with customers.
- Provided guidance on product features and benefits as well as troubleshooting techniques.
Csr - Remote
Blackboard
Killeen, USA
05.2020 - 09.2020
- Answering calls for K12.
- Explaining what the parents getting in the package if they chose K12.
- Parents had choice of homeschooling or public schools or private schools etc.
CSR
C3
McGregor, TX
09.2018 - 12.2018
- Thirty days later, I was hired to come back.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Adhered to HIPAA regulations when handling confidential patient information.
- Provided excellent customer service by responding to inquiries in a timely and professional manner.
- Updated patient files in accordance with company policy and procedure guidelines.
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
housekeeping
Merry Maids
Austin, USA
04.2018 - 07.2018
- House cleaning - dusting, vacuuming, mopping, cleaning dishes.
- Cleaning bedrooms, kitchen, living rooms, bathrooms and also taking the trash out.
CSR
TeleTech Holdings
Temple, TX
07.2017 - 04.2018
- Provided customer service support to customers over the phone and by email.
- Developed strong relationships with customers to ensure satisfaction and loyalty.
- Ensured compliance with applicable laws and regulations for provision of services.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
Csr
Teleperformance
Killeen, USA
01.2018 - 03.2018
- Answering calls for American Express Travel.
- I was booking with credit, debit, and also rewards points.
- I was processing cancellations, if approved, and refunds, too, etc.
Csr
Teleperformance
Killeen, USA
07.2016 - 10.2016
- I answer calls for United Healthcare.
- Giving the members updates on their coverage levels also their copays.
- Taking note of the phone and what discuss on the call.
Housekeeping
Day's Inn and Hawthorn hotel
Killeen, TX
03.2016 - 07.2016
- Cleaning rooms.
- Cleaning silverware, pots and pans, cups.
- Changing sheets.
- Taking out the trash, vacuuming, and dusting.
- Cleaning the bathroom.
- Mopping floors.
Maintenance- Cap1team
Walmart
Killeen, USA
06.2015 - 05.2016
- Cleaning around Walmart, taking the trash out from every location in Walmart.
- Cleaning up spills when they happen and putting caution sign up when done cleaning up spills.
- Then on the Cap1team stocking in the back room of Walmart also stocking the different departments in Walmart, changing labels in the aisle while stocking.
Education
High School diploma - undefined
Spencer High School
Columbus, GA05.2008
Skills
- Order fulfillment
- Quality assurance
- Inventory management
- Customer service
- Time management
- Problem solving
- Attention to detail
- Effective communication
- Schedule management
- Multitasking and organization
- Shelf stocking
- Housekeeping
- Teamwork and collaboration
- Friendly, positive attitude
- Dependable and responsible
- Excellent communication
Timeline
Warehouse Packer
Amazon
10.2022 - 02.2025
Independent Contractor
Shiftsmart
08.2022 - Current
Csr-remotely
Support Services Group
01.2021 - 05.2021
Csr - Remote
Blackboard
05.2020 - 09.2020
Driver
DoorDash
01.2020 - 01.2022
CSR
C3
09.2018 - 12.2018
housekeeping
Merry Maids
04.2018 - 07.2018
Csr
Teleperformance
01.2018 - 03.2018
CSR
TeleTech Holdings
07.2017 - 04.2018
Csr
Teleperformance
07.2016 - 10.2016
Housekeeping
Day's Inn and Hawthorn hotel
03.2016 - 07.2016
Maintenance- Cap1team
Walmart
06.2015 - 05.2016
High School diploma - undefined
Spencer High School