Shannon Tuttle
Cocoa
Summary
Dynamic Administrative Assistant with a proven track record at Atlantic Development, excelling in customer service and data entry. Recognized for building strong client relationships and maintaining confidentiality. Adept at managing high-volume environments, ensuring seamless operations while delivering exceptional guest experiences. Strong multitasking abilities and proficient in office administration.
Overview
26
26
years of professional experience
Work History
Administrative Assistant
Atlantic Development
07.2020 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Server
Kay's Barbeque
03.2003 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Woody's Barbeque
07.1999 - 02.2003
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Gender Studies
Eastern Florida State College
Cocoa, FLHigh School Diploma -
Cocoa High School
Cocoa, FL05-1991
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Exceptional customer service
- Cash handling
- Guest engagement
- High volume dining
- Shift management
Timeline
Administrative Assistant
Atlantic Development
07.2020 - Current
Server
Kay's Barbeque
03.2003 - Current
Server
Woody's Barbeque
07.1999 - 02.2003
Gender Studies
Eastern Florida State College
High School Diploma -
Cocoa High School
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