Shannon Urban
Grand Rapids
Summary
Motivated professional with extensive experience in import operations, known for optimizing logistics processes and ensuring smooth international shipments. Skilled in navigating complex regulations, building strong relationships with clients and partners, and driving continuous improvement in supply chain efficiency.
Overview
7
7
years of professional experience
Work History
Import Operations Specialist
PSA BDP
Remote
04.2021 - Current
- Facilitated communication between company, customers and overseas partners to maintain efficient operations.
- Negotiated freight rates with shipping companies in order to reduce costs for clients.
- Evaluated current import procedures and identified areas of improvement to increase efficiency.
- Completed accurate US customs filings with secure communications.
- Handled shipment coordination for products beginning in country of origin and ending at final destination.
National Account Manager
Coyote Logistics, UPS
Detroit
06.2018 - 10.2019
- Developed relationships with customers, carriers, and vendors to ensure timely delivery of goods.
- Assisted with claims processing for any damaged or lost items during transit.
- Negotiated freight rates with carriers and customers.
- Adhered to standard operating procedures for every customer's account and data to maintain consistent service levels.
- Provided customer service support by responding to inquiries related to logistics services offered by the company.
Education
MBA - Business Administration
Northwood University
Midland, MI01-2027
Bachelor of Science - Human Development And Family Studies
Michigan State University
East Lansing, MI05-2017
Skills
- Customer service
- Team collaboration
- Problem solving
- Logistics management
- Goods clearance
- International trade regulations
- Contract negotiation
Accomplishments
- Leadership Development Program (Sponsored by PSA BDP)
Timeline
Import Operations Specialist
PSA BDP
04.2021 - Current
National Account Manager
Coyote Logistics, UPS
06.2018 - 10.2019
MBA - Business Administration
Northwood University
Bachelor of Science - Human Development And Family Studies
Michigan State University
Similar Profiles
Zachary FraserZachary Fraser
INTERNATIONAL LOGISTICS COORDINATOR at PSA BDP InternationalINTERNATIONAL LOGISTICS COORDINATOR at PSA BDP International
Crystal FloydCrystal Floyd
Receptionist at PSA BDPReceptionist at PSA BDP
THALIA SANTANATHALIA SANTANA
Senior Export Logistics Specialist at PSA BDP InternationalSenior Export Logistics Specialist at PSA BDP International
Vance ShepherdVance Shepherd
Trauma Sales Consultant at DePuy Synthes, Johnson & JohnsonTrauma Sales Consultant at DePuy Synthes, Johnson & Johnson
Tyler SmiesTyler Smies
Chief Executive Officer at First Tee - West MichiganChief Executive Officer at First Tee - West Michigan