Zinna Jiin Kim
Harbor City,CA
Overview
7
7
years of professional experience
Work History
Import Operations Specialist
MAX IGL, INC.
Compton, CA
08.2021 - Current
- Developed and implemented a new SOP, resulting in a 20% reduction in transportation costs and a 15% increase in operational efficiency
- Serve as an escalation point for logistics-related issues, resolving exceptions and ensuring customer satisfaction
- Work closely with warehouse staff and carriers to optimize inventory storage, improve order fulfillment processes, and ensure timely delivery of goods
- Produce weekly/monthly reports to assess performance metrics and develop solutions to improve service quality
- Recognized as the 2023 Employee of the Year for outstanding contributions to operational success.
Internship in Hospitality (Various Roles)
HYATT REGENCY GUAM HOTEL
Tamuning, Guam
02.2018 - 02.2019
- Developed strong organizational and communication skills while managing customer interactions, ensuring high levels of guest satisfaction
- Assisted in project coordination and customer service efforts, improving operational efficiency and guest experiences
- Delivered outstanding service and collaborated with cross-organizational teams, resulting in a 10% increase in loyalty program memberships.
Education
Bachelor of Arts - Hotel Management
WOOSONG UNIVERSITY
Daejeon, Korea 03.2016 - 08.2019
Skills
- Logistics Management
- Multifunctional Team Collaboration
- Customer Service Excellence
- Process Optimization & SOP Creation
- Issue Resolution & Risk Management
- Project Management
Volunteer Experience
- THE 32ND KOREA WORLD TRAVEL FAIR Volunteer Crew with Mexico Tourism Organization
Promoted Mexican booth facilities and organized events that attracted over 7 million visitors, enhancing cultural exchange and customer engagement.
Summary
Results-oriented Import Operations Specialist with expertise in logistics and customer service. Proficient in developing SOPs, resolving complex issues, and driving operational improvements. Recognized as 2023 Employee of the Year for enhancing efficiency and service quality. Experienced in reporting, leading cross-functional teams, and elevating service standards. Eager to leverage skills as a Logistics Service Excellence Specialist at TikTok.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Import Operations Specialist
MAX IGL, INC.
08.2021 - Current
Internship in Hospitality (Various Roles)
HYATT REGENCY GUAM HOTEL
02.2018 - 02.2019
Bachelor of Arts - Hotel Management
WOOSONG UNIVERSITY
03.2016 - 08.2019
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