Shannon Vick
Adel,GA
Summary
Results-Driven Operations Supervisor versed in business and employee management. Offering over 15 years of experience in Management. Decisive leader and strategic problem solver with excellent communication and planning abilities. Proactive and dependable leader. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Maintenance experience from United States Navy as an auxiliary systems technician. Working on hydraulic,refrigeration,water systems, air systems and sewage treatment plants.
Overview
35
35
years of professional experience
Work History
Home Depot Assistant Store Manager
Home Depot
Valdosta, GA
11.2021 - Current
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Handled scheduling for store shifts to achieve adequate staffing.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Customer Fulfillment Supervisor
Home Depot Pro RRC 3227
Jacksonville, FL
03.2019 - 11.2021
- Started implementing the Home Depot Culture into a building that just become part of the Home Depot Family
- Focused on the customer cut times to ensure the customer received their product on time.
- Over seeing Two Offsite Buildings ensuring the correct associates are in correct location and making sure all product is accurate and is brought to the main building at the appropriate time for the out going truck times
- Measured team performance and reported metrics to leadership team members.
- Partnered with and supported other Area Supervisors to ensure policies were enforced and adhered to throughout all operational facets.
Area Supervisor
HOME DEPOT RDC 5085
Lake Park, GA
07.2018 - 03.2019
- Supervised all Out bound docks and MECH Lines ensuring the best load quality based on cube and weight.
- Over saw Cart build with Capstone Supervisor making sure to give productive feed back on production and Clocking in the external associates
- Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
- Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
- Worked with other area supervisors to resolve any building flow problems, improve operations and provide exceptional customer service.
Store Manager
Dollar General Market
Fort Valley, GA
07.2016 - 07.2018
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Oversaw, Trained and Encouraged over 35 associates, promoting culture of efficiency and performance.
- Completed 2 years profit and loss performance reports. improving a poor performing store to Number one in sale consistently every week.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Lead Electronics Technician
J M Manufacturing
Adel, Georgia
09.1998 - 07.2016
- Participated in continuous education to stay updated on emerging electronic technologies.
- Evaluated engineering proposals and drawings to assess feasibility and conformance with sound electrical engineering practices and safety standards.
- Interpreted schematics, diagrams, drawings, specifications, blueprints, work orders, test procedures or other written instructions or verbal instructions to perform job duties accurately.
- Assembled electrical systems or prototypes using hand tools or measuring instruments.
- Installed and tested new electronic equipment and components.
- Managed a team of electronics technicians in the performance of daily tasks.
- Configured and programmed electronic devices according to user specifications.
- Performed preventive, predictive and corrective maintenance to keep machinery running at optimal levels.
Petty Officer First Class
US Navy
Norfolk, VA
06.1990 - 07.1998
- Hydraulic pump and system maintenance
- Saltwater and freshwater pump maintenance
- High pressure and low pressure air compressor specialist
- Refrigeration technician
- Sewage plant technician
- PLC motor control technician
- Surface warfare specialist
Education
Associate of Arts - Motor Control Technician
Wiregrass Georgia Technical College
Moultrie, GA09-2012
Skills
- Work flow planning
- P&L management
- Employee relations
- Team building
- Multi-site operations
- Detail-oriented
- Operations management
- Performance evaluations
- Customer relations specialist
- Distribution center management
- Expense reports
- Data analysis
- Employee relations and conflict resolution
- Leadership training
- Hiring and training
- Asset protection
- Performance monitoring
- POS systems knowledge
- Customer-oriented
- Conflict resolution
- Prioritizing
- Loss prevention training
- Employee training and development
- Problem-solving
- Managing changing priorities
- Inventory control
- Strong communication skills
- Customer service oriented
- HVAC system maintenance
- Plumbing
- Building maintenance
- Pneumatic systems
- Preventive Maintenance
Timeline
Home Depot Assistant Store Manager
Home Depot
11.2021 - Current
Customer Fulfillment Supervisor
Home Depot Pro RRC 3227
03.2019 - 11.2021
Area Supervisor
HOME DEPOT RDC 5085
07.2018 - 03.2019
Store Manager
Dollar General Market
07.2016 - 07.2018
Lead Electronics Technician
J M Manufacturing
09.1998 - 07.2016
Petty Officer First Class
US Navy
06.1990 - 07.1998
Associate of Arts - Motor Control Technician
Wiregrass Georgia Technical College