Shannon Villarojo
Las Vegas
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Table Games Dealer
CJC/ GOLDEN NUGGET
Las Vegas
10.2021 - 03.2025
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Demonstrated proper shuffling techniques for each game dealt.
- Collected losing bets and paid out winnings promptly and accurately.
- Explained rules, took bets and delivered payouts to facilitate movement of games.
- Fostered an entertaining environment by engaging guests in conversation.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
- Communicated effectively with other members of the table games staff team.
- Provided gambling chips and coin money in exchange for legal currency for players to join in games.
- Provided friendly customer service to guests at the casino table games area.
- Cashed in chips for players who wished to leave the table game area.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Maintained knowledge of game rules and regulations to ensure compliance with gaming laws.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Explained game and casino rules to guests.
Education
Bachelor of Science - Business Administration
Ramon Magsaysay Memorial College
General Santos City, Philippines03-2012
Skills
- Game rules compliance
- Chip handling
- Customer service
- Table games management
- Effective communication
- Cash handling
- Team collaboration
- Player engagement
- Conflict resolution
- Attention to detail
- Interpersonal skills
- Time management
- Stress management
- Problem solving
- Organizational skills
- Active listening
- Regulatory compliance
- Public speaking
- Social perceptiveness
- Team management
- Computer skills
- Recordkeeping
Languages
English
Native/ Bilingual
Tagalog
Native/ Bilingual
Timeline
Table Games Dealer
CJC/ GOLDEN NUGGET
10.2021 - 03.2025
Bachelor of Science - Business Administration
Ramon Magsaysay Memorial College
Similar Profiles
DeAndrea HowardDeAndrea Howard
Call Center Agent at Golden Nugget Hotel & CasinoCall Center Agent at Golden Nugget Hotel & Casino
Afruza MannanAfruza Mannan
Casino Table Games Dealer at Golden Nugget Hotel & CasinoCasino Table Games Dealer at Golden Nugget Hotel & Casino
Patrick William Crim-BeckettPatrick William Crim-Beckett
Slot Technician at Golden Nugget DanvilleSlot Technician at Golden Nugget Danville
RYAN REIDELBACHRYAN REIDELBACH
Operations Manager at W.H. SmithOperations Manager at W.H. Smith
Dennis Garcia MoralesDennis Garcia Morales
Cook and Customer Service Associate at Raising Cane’s Chicken FingersCook and Customer Service Associate at Raising Cane’s Chicken Fingers