Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Shannon Villarroel

Manchester,NH

Summary

18 years of professional experience in various banking roles, with 8.5 years of specialized experience in BSA compliance and risk. Substantial knowledge of BSA/AML, USA Patriot Act, KYC, CIP, OFAC, and Beneficial Ownership rules and regulations. Offering initiative-taking leadership, strong work ethic, and thorough knowledge in managing multiple assessments in a risk-based manner. Hardworking and dependable with a strong ability in deduction and financial analysis. Highly organized, meticulous, proactive and punctual with superior skills in working in both team-based and independent capacities.

Overview

18
18
years of professional experience

Work History

BSA Investigator II, Officer

Eastern Bank
Lynn, MA
01.2016 - Current
  • Conduct second-line testing on 15% to 25% of all enhanced due diligence reviews of various customer types and industries and BSA/AML alerts generated by transaction monitoring systems, ensuring accurate identification of suspicious activity, and maintaining detailed documentation of all investigative findings, providing clear rationale for case closure or escalation decisions.
  • Work closely with BSA Officer and VP, BSA Risk Manager to streamline alert review processes and perform other duties and assignments assigned by BSA Officer and VP, BSA Risk Manager.
  • Maintain all aspects of BSA/AML Compliance Program that is in line with current regulatory guidance and requirements.
  • Plan and execute BSA Risk yearly schedule.
  • Enhance BSA/AML/OFAC/USA Patriot Act monitoring systems to ensure that appropriate parameters are in place to identify suspicious and/or fraudulent activity.
  • Establish and maintain effective CDD/EDD risk rating and monitoring program to include initial and ongoing assessments, and review and analyze unusual/suspicious account activity.
  • Assist in BSA/AML/OFAC risk assessments annually or as needed with consideration to products, services, customers, and geographies that may present BSA/AML/OFAC related risks.
  • Develop, document, and execute sound methodology to identify and assess BSA related risks that may affect the BSA/AML program by independently conducting assessments, second line testing for high-risk services or entities, enterprise-wide department visits, and internal control testing within the BSA area.
  • Independently conduct eight to twelve enterprise-wide department visits per year, monitoring, analyzing, and identifying risks and controls related to BSA/AML, performing second-line testing and sampling methodology.
  • Support management during regulatory exams by providing requested documents as evidence of sound compliance practices.
  • Assist in audits and examinations, demonstrating strong adherence to BSA/AML requirements. Prepare for exams and internal audits by gathering files, records, and other pertinent information for review by examiners.
  • Keep abreast of industry trends, news, and changes in regulations, maintaining up-to-date knowledge of BSA/AML best practices and providing a monthly BSA Newsletter/Memo to BSA management and bank-wide staff.
  • Utilize knowledge of bank products, policies, and legal requirements to process work assignments within regulatory guidelines.
  • Play active role in various committees focused on enhancing bank's overall compliance culture and awareness among employees.
  • Conduct BSA Risk assessment of all new Archer initiatives submitted by various business lines/departments by evaluating new products and services for potential BSA/AML risks prior to implementation, mitigating vulnerabilities within institution.
  • Facilitate communication between departments for efficient information sharing related to BSA/AML matters and responding timely to questions from branches and departments regarding BSA policies.
  • Consistently meet deadlines for reporting requirements, adhering to strict regulatory timelines.
  • Contribute to development and updating of BSA/AML policies and procedures, ensuring alignment with evolving regulatory requirements and standards.

Fraud Prevention Specialist II & Trainer

Santander Bank US
Framingham, MA
02.2015 - 01.2016
  • Developed, implemented, and managed integral training program that effectively coached new hires to perform their functions efficiently. Effectively trained thirteen new hires.
  • Supported colleagues in navigating demanding situations involving potential fraud by providing timely advice based on professional expertise and experience.
  • Managed over one hundred customer calls per day; Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Utilized extensive knowledge of fraud schemes and federal regulations to develop best practices and operational processes designed to identify and mitigate losses from high-risk and complex fraudulent transactions.
  • Escalated potentially suspicious deposit activity such as structuring, counterfeit deposits, or money laundering to loss prevention for further review.
  • Performed research on all potential fraud cases to identify and act upon trends across all payment channels and collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Maintained and updated fraud cases within enterprise case management system.

Investigator II

Creative Services, Inc.
Mansfield, MA
07.2013 - 01.2015
  • Assigned as dedicated investigator for high value, high pressure clients that required more complex and in-depth research, accelerated turnaround on reporting, and more interaction with external parties via telephone, email, and facsimile to obtain additional information required to complete multi-faceted investigations.
  • Assisted in developing and implementing research quality control procedures designed to ensure accurate data entry for use in data analysis and reporting by teams of investigators.
  • Conducted research and documenting summary reports for bespoke employment, education, reference, and license verification checks for national and multi-national clients across various industries.
  • Boosted productivity by training and guiding five employees.

Loan Collector, Acting Head Teller

Bristol County Savings Bank
Taunton, MA
06.2006 - 07.2013
  • Managed and mentored ten to fifteen tellers, fostering professional development and growth within team. Coordinated workflow among tellers, assigning tasks and monitoring performance for optimal efficiency during peak hours.
  • Ensured and enforced full compliance with stringent bank procedures and federal/state regulations to reduce financial risks.
  • Maintained up-to-date knowledge of banking policies, procedures, and regulatory requirements for effective guidance of team members and clients alike.
  • Opened and closed branch, managed customer and business transactions and accounts, and produced daily branch reports that were completely accurate and on time.
  • Communicated with and assisted broadly diverse community of customers on daily basis.
  • Supported positive work environment by collaborating effectively with team members and assisting in resolution of internal conflicts when necessary.
  • Ensured adherence to company guidelines and ethical standards during all collection activities, maintaining formidable reputation for professionalism and integrity.
  • Increased loan repayment rates by proactively monitoring delinquent accounts and implementing effective collection strategies.
  • Streamlined teller operations for improved productivity, implementing organized cash drawer management procedures.
  • Oversaw currency shipments and deposits while adhering to strict safety guidelines and balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout day.
  • Strengthened client relationships through exceptional service and initiative-taking identification of financial needs.

Education

Certificate - Paralegal Studies

Boston University
Boston, MA
12.2013

Bachelor of Arts - Crime And Justice Studies

University of Massachusetts Dartmouth
North Dartmouth, United States
05.2013

Skills

  • Experience in leading a team of fraud specialists and bankers, providing training, guidance, and mentorship
  • Experience in building relationships and influencing stakeholders across various levels and departments
  • Significant knowledge of rules and regulations related to BSA/AML, USA Patriot Act, KYC, CIP, OFAC & Beneficial Ownership
  • Deep understanding of Office of Foreign Assets Control sanctions programs and compliance requirements
  • Constant familiarity with FinCEN advisories and best practices
  • Ability to identify and resolve issues quickly and effectively, both independently and collaboratively
  • Ability to make sound decisions under pressure, balancing competing priorities and considering potential risks
  • Proficient with Verafin, RSA Archer, Optima Thick Client, IBS Business Intelligence, IBS Insight, IBS Sales Management, and Prime systems
  • Highly proficient in enhanced due diligence, risk assessment, and risk analysis
  • Proficient with Microsoft Office: Outlook, Word, Power Point, and Excel
  • Ability to analyze substantial amounts of data, identify patterns, draw conclusions, and make informed recommendations
  • Ability to write clear and concise reports, deliver effective presentations, and communicate complex information
  • Highly proficient in multi-tasking and prioritizing high volumes of work constructively to meet deadlines

Affiliations

  • ACAMS - 2019

Timeline

BSA Investigator II, Officer

Eastern Bank
01.2016 - Current

Fraud Prevention Specialist II & Trainer

Santander Bank US
02.2015 - 01.2016

Investigator II

Creative Services, Inc.
07.2013 - 01.2015

Loan Collector, Acting Head Teller

Bristol County Savings Bank
06.2006 - 07.2013

Certificate - Paralegal Studies

Boston University

Bachelor of Arts - Crime And Justice Studies

University of Massachusetts Dartmouth

Similar Profiles

CREATE PROFILE
Shannon Villarroel