Summary
Work History
Education
Skills
Additional Information
Work Availability
Interests
Quote
Timeline
BusinessAnalyst
Shannon Walker

Shannon Walker

CREIGHTON,Missouri

Summary

Adaptable Interviewer with more than 2 years 6 months of expertise developing the skills to handle all sorts of situations positively. An astute professional experienced in the Tele-Underwriting Department .

Ready to take on the challenges for Exam One , A Quest Diagnostics Company in an exciting leadership role. Service-oriented Research Interviewer seeking a position with an organization focused on psychological research.

Offering 2 years 6 months experience conducting interviews with a wide range of individuals. Utilize excellent communication skills to quickly gather information. Dependable Interviewer with demonstrated abilities to handle issues with tact and remain calm under pressure.

Offering over 2 years 6 months years of expertise in various roles for organizations in the Tele-Underwriting department . An enthusiastic personality with skills in Microsoft Word, Teams, Outlook,Excel and numerous internal programs within the company.

Perceptive Research Interviewer with extensive experience compiling statistical data on psychological research. Analytical, detail-oriented and skilled managing multiple, concurrent tasks. Offering strengths in building trust and rapport with participants.

Accurate Research Interviewer with progressive career assessing potential participants for personal history interviews for multiple types of insurance needs. . Dedicated to accurate data collection to assist selection of participants. Known for Time management of calls, accurate information and completing a legal document quickly and efficiently , assisting Supervisors in High Priority calls.

Skilled Interviewer with exceptional patience and more than 2 years 6 months of experience. Effective worker with great multitasking and observational skills. Known for proactive problem-solving and resourcefulness.

Work History

Interviewer II, STC Teleunderwriting

ExamOne, A Quest Diagnostics Company
Lee's Summit, MO
02.2021 - Current
  • Checked contact information from research subjects for accuracy and implemented into company's computer system.
  • Conducted structured interviews and recorded audio.
  • Responded promptly and professionally to inquiries from potential candidates via email or telephone.
  • Scheduled candidate interviews with hiring managers and other stakeholders.
  • Entered participant data into databases.
  • Verified that interviewees completed survey fully before concluding interview.
  • Documented results from participant observations.
  • Ensured all necessary paperwork was completed accurately by the applicant before leaving the office.
  • Interviewed potential participants to determine eligibility.
  • Greeted candidates upon arrival and provided an overview of the interview process.
  • Utilized Avaya and Citrix to record phone calls.
  • Asked questions in accordance with instructions to obtain person's name, address and age.
  • Reviewed data obtained from interview for completeness and accuracy.
  • Assisted individuals in filling out applications or questionnaires.
  • Used computers or specified forms to compile, record and code results or data from interview or survey.
  • Met with supervisor daily to submit completed assignments and discuss progress.
  • Adhered to district standards for reporting on academic progress, student attendance and assessment data.
  • Contacted consumers from prepared list to conduct interviews to obtain information.

Education

Cosmetology Class CA - Cosmetology

B Street Designs Cosmetology
Overland Park, KS
06.1995

Certification Equine And Canine Bodyworker And Chiropractic Care - Equine Body Work , Massage Therapy And Chiropractic

Holistic Massage Training Institute
Baltimore, MD
2014 - 2023

Skills

  • Web-Based Scheduling
  • Telephone Etiquette
  • Video Interviews
  • Confidential Data Protection
  • Scheduling Participants
  • Administering Interviews
  • Inbound and Outbound Calls
  • Data Verification
  • Online Research
  • Database Management
  • Client Interaction
  • Interviewing Clients
  • Typing and Written Communication
  • Following Direction
  • Recordkeeping
  • Client Engagement
  • Data Collection
  • Meeting Deadlines
  • Customer Service and Assistance
  • Data Entry
  • Inspections and Multiple Companies Training
  • Professional telephone demeanor
  • Recordkeeping strengths
  • Creative problem solving
  • Training development aptitude
  • Service standard compliance
  • Medical terminology knowledge
  • Complaint resolution
  • Technical Support
  • Receiving support
  • Multi-line phone talent
  • Account management

Additional Information

Current Work - KC Looks Salon And Spa June ,1995 Current

Self employed Cosmetologist , working with clients, Scheduling appointments, Time management , aritistry in chemical and haircutting and styling designs, Customer Service, Flexible Schedule as I am Self Employed and Schedule my own hours

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

My Hobby is Horses I own a 40 acre farm with 13 horses

Quote

The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Timeline

Interviewer II, STC Teleunderwriting

ExamOne, A Quest Diagnostics Company
02.2021 - Current

Certification Equine And Canine Bodyworker And Chiropractic Care - Equine Body Work , Massage Therapy And Chiropractic

Holistic Massage Training Institute
2014 - 2023

Cosmetology Class CA - Cosmetology

B Street Designs Cosmetology
Shannon Walker