Shannon Walsh
Richmond,VA
Summary
Motivated and results-driven Underwriting Services Supervisor with 6 years of experience in the insurance industry. Skilled in developing strategies to exceed company expectations, build customer relationships, and collaborate with cross-functional teams.
Overview
6
6
years of professional experience
Work History
Underwriting Services Supervisor
Kinsale Insurance Company
03.2022 - Current
- Consistently exceeded company expectations by leading my team to achieve a 99.92% on-time transaction processing rate, surpassing the 95% target and ranking first among seven teams.
- Developed and executed team-oriented strategies that consistently achieved high transaction volumes, generating an average of 7,000 a month ranking the first among seven other teams.
- Effectively managed my team and developed an efficient plan to boost productivity as employees assumed additional responsibilities to support the company's growth and the department's expanding scope.
- Executed and developed a streamlined Notice of Cancellation process, driving an average of 6,034 monthly transactions while ensuring accuracy and operational efficiency.
- Built and nurtured strong relationships with internal customers (underwriters) and external customers (brokers).
- Trained and mentored new and experienced team members to improve overall team performance.
- Collaborated with fellow supervisors to streamline workflow processes, enhancing efficiency and team productivity.
- Deliver team performance and process enhancement presentations to the department.
- Participate in end-to-end testing for new underwriting products, ensuring seamless integration of IT systems and processes.
- Participate in interview panels for potential new hires, contributing to recruitment and onboarding of qualified professionals.
Underwriting Assistant
Kinsale Insurance Company
04.2019 - 03.2022
- Consistently exceeded expectations and ranked first in my department for issuing policies and endorsements within the targeted timeframe every year.
- Consistently increased productivity by 25% annually to support company growth and meet escalating demands.
- Took on additional responsibilities such as submission clearance, brokerage projects, and helped IT with enhancement projects to improve system functionality and boost overall efficiency as the company expanded.
- Assisted in training employees to enhance their skills and ensure team success.
- Developed comprehensive training guides to improve team proficiencies and overall performance.
Education
Bachelor of Arts - Communication Studies
Longwood University
Farmville, VA05-2019
Skills
- Energetic and driven
- Strong communication and interpersonal skills
- Goal-oriented and self-motivated
- Hunting new opportunities
- Enthusiastic about networking
- Motivated team player
- Strong organizational and time management skills
- Analytical thinking and problem-solving
- Management and team development skills
- Detail-oriented and multitasking skills
Timeline
Underwriting Services Supervisor
Kinsale Insurance Company
03.2022 - Current
Underwriting Assistant
Kinsale Insurance Company
04.2019 - 03.2022
Bachelor of Arts - Communication Studies
Longwood University
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