Shannon Wandoff

Supported physicians by accurately recording patient histories and documenting treatment plans.

• Maintained precise records of patient visits, including diagnoses, treatment notes, and prescriptions.
• Assisted in minor surgical procedures such as suturing lacerations under physician supervision.
• Ensured patient confidentiality in compliance with HIPAA regulations.
• Prioritized tasks effectively while multitasking in a fast-paced environment.
• Volunteered assistance at other office locations after scheduled shifts as needed.
• Participated in team meetings to enhance workflows and improve patient outcomes.
• Versatile employee who can perform many different job duties within our office.

• Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
• Conducted diagnostic tests, such as EKGs and placing event monitors, in accordance with established protocols.
• Prepared specimens for laboratory testing and performed routine laboratory tests.
• Provided support to patients by helping them fill out forms and answering their questions about health care services.
• Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.

• Processed high call volumes and phone orders efficiently.
• Expedited priority shipping to enhance customer satisfaction.
• Monitored order status to ensure loyalty and timely resolution.
• Utilized multiple office systems and applications for streamlined operations.
• Managed direct customer contact through multi-line phone, email, and fax channels.
• Handled complex customer inquiries and resolved non-routine issues effectively.
• Collaborated with internal teams to address intricate customer concerns.
• Maintained accurate records of all customer interactions and transactions.