Shannon Ware
Auburn,AL
Summary
Hardworking and reliable Customer Service Representative with desire to take on new challenges. Also experienced in virtual work from home as Customer Service Representative. Seeking opportunities to expand my skills while facilitating company growth.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Food Service Worker
Aramark
Auburn, AL
11.2022 - Current
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Operated cash register to process cash, check, and credit card transactions.
- Served meals to customers in a friendly and courteous manner.
Team Associate
Walmart
Opelika, AL
01.2022 - 07.2022
- Trained new team members using approved training materials and information.
- Looked for ways to go above and beyond job requirements.
- Initiated inventory control measures to sustain stock levels.
- Built and maintained working relationships with peers and upper management.
- Rotated through series of different stations based on team needs.
- Stayed informed of company and store updates from leadership.
- Provided customer service to clients, including resolving complaints and answering inquiries.
- Stacked labeled packages onto pallets and wrapped with shrink wrap to prepare for shipping.
- Advised customers on best practices when using products developed by the team.
Customer Service Representative
Books-A-Million
Opelika, AL
11.1997 - 01.2011
- Consulted with customers to resolve service and billing issues.
- Mentored junior team members and managed employee relationships.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Set up and activated customer accounts.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Associate of Arts - Business Administration And Management
University of Phoenix
Tempe, AZ03-2022
High School Diploma -
Auburn High School
Auburn, AL06-1993
Skills
- Customer Service
- Food Assembly
- Attention to Detail
- Working Quickly
- Complex Problem-Solving
- Working With Diverse People
- Productivity and Efficiency
- Team Oriented
- Problem-Solving
- Quick Learner
- Multitasking
- Positive Attitude
Certification
Medical Administrative Assistant Certification
Timeline
Food Service Worker
Aramark
11.2022 - Current
Team Associate
Walmart
01.2022 - 07.2022
Customer Service Representative
Books-A-Million
11.1997 - 01.2011
Associate of Arts - Business Administration And Management
University of Phoenix
High School Diploma -
Auburn High School
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