SHANNON WATTS
Watonga
Summary
Resourceful case manager skilled in communication and trauma-informed care. Engaged clients and collaborated with staff to deliver effective mental health counseling and crisis intervention. Seeking Assistant HSA role in medical and corrections fields to advocate for detainees and promote a supportive workplace.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Mental Health Specialist
Corecivic Inc.
Watonga
03.2026 - Current
- Collaborated with multidisciplinary teams to ensure comprehensive care.
- Monitored client progress and adjusted interventions as necessary.
- Advocated for clients' rights and access to necessary services.
- Provided crisis intervention services in emergency situations.
- Adhered to HIPAA confidentiality requirements by safeguarding files.
- Provided case management services to ensure continuity of care across multiple settings.
Health Unit Coordinator
MultiCare Mary Bridge Children Hospital
Tacoma
10.2020 - Current
- Admit and Discharge patients and Transfer patients and Transfer to other facilities.
- Make charts and overflow folders.
- Answer phone calls, call light and Telemedic.
- Page doctors or specialty and run blood products/labs.
- EPIC super user.
- NICU - Tacoma, WA
Mental health clinician youth and family services
Greater Lakes
Lakewood
08.2024 - 05.2025
- Case management: post-intakes, individual and family sessions.
- Mental health counseling: CBT, TF-CBT, client centered, solution focused therapy.
- Engaged with family, Client, and collaboration with Schools and other providers.
Social Work BSW Internship
Communities in Schools
Lakewood
09.2022 - 05.2023
- Case management: Intakes and Evaluations with engaging with faculty support for students.
- Education and other supports: tutoring, school supply resources, and weekend food bag support.
- Holiday Support.
- Developing my social work skills and building supportive relationships with students and their families.
Human Service and Chemical Dependency AA Degree Internship
Stop Tacoma
Tacoma
04.2021 - 06.2021
- Case management: Intakes, Evaluations, and Therapy (Individual & Group).
- Engaged with clients (UA intakes, goal set meetings), SUDPT hours earned.
Human Service and Chemical Dependency AA Degree Internship
Associated Ministries
Tacoma
01.2021 - 03.2021
- Homeless services that include mailroom and payee Services and case management.
- Collaborated with staff and other resources for all clients I served.
Medical Receptionist Concierge
MultiCare Indigo
Puyallup
03.2018 - 12.2020
- Scheduled and confirmed patients' appointments.
- Follow strict HIPPA guidelines.
- Answered phone calls, set appointments, and took messages.
- Completed and processed insurance documentation.
- Process Copay and Coinsurance payments.
- Pleasantly greeted each patient.
- Straighten up the waiting room after the patient and sanitize properly.
- Puyallup Medical Receptionist Concierge - Puyallup, WA
Medical Receptionist
MultiCare Puyallup Urgent Care
Puyallup
04.2018 - 03.2020
- Coordinated appointment scheduling and confirmed details to optimize patient flow.
- Answered phone calls to provide information and support patient inquiries.
- Greeted all patients warmly and courteously.
- Processed insurance documentation to ensure accurate patient billing.
- Straightened and cleaned waiting room to maintain a tidy space.
Health Unit Coordinator
MultiCare Tacoma General Hospital
Tacoma
01.2016 - 01.2017
- Admitted and Discharged Patients.
- Set up Emergency transport team for NICU babies.
- Answered NICU Unit phones.
- Daily Charges in Epic.
- NICU - Tacoma, WA
Health Unit Coordinator
MultiCare Allenmore Hospital
Tacoma
10.2013 - 01.2017
- Continuously classified and filed records to keep the system efficient and all information organized.
- Trained top-quality candidates to elevate the team's performance and long-term success.
- Established and enforced organizational policies to keep operations in line with the facility's standards and regulatory requirements.
- Admitted and Discharged patients.
- Answered call lights and Surgical Unit phone.
- Assisted Charge Nurse and support staff.
Internship Student
Providence St. Peters Hospital
Olympia
04.2013 - 08.2013
- Admitted and discharged patients using EPIC and EMR systems, facilitating smooth transitions in care.
- Paged doctors and support staff to ensure timely responses to patient needs.
- Responded to call lights and unit phone inquiries, providing assistance to patients and staff.
Education
MSW - Social Work
Pacific Lutheran University
Tacoma, WA08-2025
BSW - Social Work
Pacific Lutheran University
Tacoma, WA12-2023
AA degree - human service & chemical Dependency
Clover Park Technical College
Lakewood, WA06-2021
HUC and EKG Telemetry Technician Certificate -
Clover Park Technical College
Lakewood, WA08-2013
Skills
- Individual therapy
- Child therapy
- Family counseling
- Solution-focused therapy
- Crisis management
- Case Management
- Client engagement strategies
- Client support
- Clinical records
- Interdisciplinary collaboration
- Team collaboration
- Excel
- PowerPoint
- Word
- Communication
Certification
Counselor Agency Affiliated Registration
Timeline
Mental Health Specialist
Corecivic Inc.
03.2026 - Current
Mental health clinician youth and family services
Greater Lakes
08.2024 - 05.2025
Social Work BSW Internship
Communities in Schools
09.2022 - 05.2023
Human Service and Chemical Dependency AA Degree Internship
Stop Tacoma
04.2021 - 06.2021
Human Service and Chemical Dependency AA Degree Internship
Associated Ministries
01.2021 - 03.2021
Health Unit Coordinator
MultiCare Mary Bridge Children Hospital
10.2020 - Current
Medical Receptionist
MultiCare Puyallup Urgent Care
04.2018 - 03.2020
Medical Receptionist Concierge
MultiCare Indigo
03.2018 - 12.2020
Health Unit Coordinator
MultiCare Tacoma General Hospital
01.2016 - 01.2017
Health Unit Coordinator
MultiCare Allenmore Hospital
10.2013 - 01.2017
Internship Student
Providence St. Peters Hospital
04.2013 - 08.2013
MSW - Social Work
Pacific Lutheran University
BSW - Social Work
Pacific Lutheran University
AA degree - human service & chemical Dependency
Clover Park Technical College
HUC and EKG Telemetry Technician Certificate -
Clover Park Technical College