Summary
Overview
Work History
Education
Skills
Certification
Previous Clients
Timeline
Generic

Shannon West

Summary

Accomplished consultant with experience helping clients address complex organizational, business, and process-related challenges. Specializing in helping organizations develop strategic plans, streamline business processes, adopt change, and leverage technology solutions. Certified in ITIL, Lean Six Sigma, and LaMarsh Change Management.

Overview

19
19
years of professional experience
1
1
Certification
5
5
years of post-secondary education

Work History

Senior Delivery Principal

Slalom Consulting
Redwood City, CA
02.2015 - Current
  • Process optimization track lead for a high-tech client responsible for supporting the buildout of a roadmap designed to help the client better understand their capabilities for Product Instrumentation & Forecasting by assessing current state processes and tools, identifying gaps and pain points in the way the teams leveraged the current product taxonomy, and recommending fundamental changes to their people, process, data & technology to ensure an optimized, integrated, and synchronous product taxonomy.
  • Led the effort at a high-tech client to build scalable operations by identifying key cross-functional processes and helping disparate stakeholder groups align on future state processes. Identified impacted stakeholder groups, created training & communication strategies, and developed training and communications collateral to enable the adoption of new processes.
  • Led and executed an effort at a fin-tech client to adopt a more disciplined approach to engaging with the client's business and operations partners by documenting current state processes, leading stakeholder workshops, identifying gaps and pain points, and recommending solutions to build a future state engagement model.

Associate

Booz Allen Hamilton
McLean, VA
09.2005 - 01.2015
  • Conducted focus groups with key stakeholders to develop tools, templates, processes, and methodologies to implement and promote efficient business practices around customer relationship management, financial management, project management, strategic communications, strategic planning, and talent management within NASA Headquarters
  • Created business rules and metrics used in assessing and managing the development of future-state processes as a result of a merger between two Army Agencies; Oversaw the development of core business processes and associated documentation to provided leadership a holistic understanding of the newly adopted operating environment
  • Researched, designed, standardized, and published operational business processes and playbooks for an Air Force client, spanning across both Headquarters and all field installations and bases; Streamlined over 50 processes in response to organizational changes; helped the Army client to expand Knowledge Management (KM) capabilities, support strategic planning, and streamline communications.

Procurement Leadership Development Program - MBA

Johnson & Johnson
New Brunswick, NJ
05.2009 - 08.2009
  • Supply Chain Management Centralization: Researched and identified spend outside of J&J’s WorkSense Program to improve operational efficiency of suppliers and centralize processes for cost savings
  • Supplier Analysis: Compiled and analyzed data on 507 suppliers to meet strategic objectives of the corporate initiative that was projected to incur a $500,000 annual savings for the next 5 years

Education

MBA - Business Administration and Management

Marymount University
Arlington, VA
01.2010 - 05.2011

Bachelor of Science - Business Administration

High Point University
High Point, NC
08.1996 - 05.2000

Skills

  • Business Process Optimization
  • Continuous Improvement
  • Change Management
  • Communications Strategy
  • Training Strategy
  • Organizational Development
  • Project Management
  • Employee Management
  • Client Engagement
  • Stakeholder Engagement

Certification

  • Information Technology Infrastructure Library - Foundations (ITIL v3) Certified 2012
  • ASQ Lean Six Sigma Green Belt Certified 2009
  • LaMarsh Managed Change Practitioner 2014
  • Top Secret Security Clearance: Department of Defense 2005 – 2015

Previous Clients

  • Apple, Cloudera, Exelexis, Google, Intuit, PayPal, Splunk, Udemy, VMWare
  • Department of Defense, Department of Energy, Department of Justice, NASA, U.S. Air Force, U.S. Army, U.S. Marine Corps

Timeline

Senior Delivery Principal

Slalom Consulting
02.2015 - Current

MBA - Business Administration and Management

Marymount University
01.2010 - 05.2011

Procurement Leadership Development Program - MBA

Johnson & Johnson
05.2009 - 08.2009

Associate

Booz Allen Hamilton
09.2005 - 01.2015

Bachelor of Science - Business Administration

High Point University
08.1996 - 05.2000

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Shannon West