Shannon Whittle
Lincolnton,NC
Summary
Multi-talented Human Resources Professional successful at achieving results through relationship building and collaboration at all levels of an organization and externally to source, recruit, and retain a diverse range of talent. Versed in EEOC and other relevant compliance statutes. Exceptional analytical and organizational skills. Excellent track record of managing several different projects at a time, as well as experience in sustaining employee engagement. Self-motivated professional well-versed in individual, corporate, public sector, and non-profit techniques.
Overview
7
7
years of professional experience
Work History
Administrative and Operations Coordinator
Gaston County Museum Of Art And History
07.2021 - Current
- Performed research to collect industry data and determine DEAI needs within community.
- Ensure DEAI initiatives were at forefront of every decision making process.
- Created and implemented fundraising plans to encourage donations and distribute funding.
- Sole responsibility for all museum financial management activities.
- Developed and implemented marketing campaigns targeting donors.
- Managed budgets for events and campaigns, keeping financial goals on track.
- Executed record filing system to improve document organization and management.
- Handled client correspondence and tracked records to foster office efficiency.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Evaluated upcoming program plans to forecast expected resource needs.
- Evaluated over 1,400 records for accuracy, value and status of preservation.
- Completed pre and post-award research activities while delivering excellent customer service.
- Provided direction and guidance to internal teams in order to achieve targets.
Human Resources Director and Town Clerk
Town Of Dallas
09.2020 - 07.2021
- Fulfilled reporting requirements of Employee Retirement Income Security Act (ERISA).
- Created rewards and recognition programs for acknowledging employees' achievements.
- Managed monthly, quarterly and annual payouts for merit rewards, sales commissions and bonus programs.
- Expedited benefit delivery by establishing working relationships with benefit providers.
- Reduced benefits expenses by revamping company plans for dental, life and disability.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Developed and implemented annual DEAI training for all staff and new hires.
- Structured compensation and benefits according to market conditions and budget demands.
- Distributed employee engagement surveys to identify areas of improvement.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Handled on-boarding process for newly hired employees and distributed all paperwork.
- Provided immediate updates to over 65 employees when policies and procedures were altered.
- Solely responsible for biweekly payroll for over 65 employees.
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Liaised between 8 different departments to improve communications.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Handled sensitive and confidential information with discretion and diplomacy.
- Assisted in budget prep, expenditure review and budget administration.
- Maintained fiscal records and accounts.
HR Workers' Comp. and Disability Administrator
NC Department Of Health And Human Services
12.2018 - 09.2020
- Directed claims negotiations within allowable limit and supported successful litigations for advanced issues
- Collaborated with HR management to develop and maintain up-to-date benefits manual.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Checked employees' benefits enrollment for accuracy and inputted all data.
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
- Promoted to this position within 6 months of joining agency
- Reduced expenses by revamping claims process
- Implemented dramatic improvement to reporting processes, reducing errors by 75%.
- Consulted with auditors to check compliance of Workers' Compensation, Short-Term Disability and Long-Term Disability plans
- Cultivated and nurtured relationships with injured workers
- Collected and tracked evidence in support of legal processes
- Evaluated original investigation reports and documents to resolve secondary concerns
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors
Human Resources Administrator
Verigent LLC
10.2016 - 12.2018
- Checked employees' benefits enrollment for accuracy and inputted all data into iCIMS.
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
- Guided managers and supervisors on methods for conducting accurate job evaluations.
- Updated HR database with new employee information, changes in benefits and other details daily
- Prepared all human resource documentation, including new hire letters, employee contracts and corporate policies/procedures
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork
- Led comprehensive I-9 verification training for 50+ staff members
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies
- Created boardroom and courtroom multimedia presentations including video and text depositions for enhanced understanding
- Developed new process for employee evaluation which resulted in marked performance improvements
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Answered employee inquiries regarding health benefits and 401k options.
Education
Master of Library Science - Academic Librarianship
East Carolina University
Greenville, NC07.2021
Bachelor of Science - Business Administration And Law
Western Carolina University
Cullowhee, NC12.2020
Skills
- Resource Coordination and Allocation
- Project Development and Management
- Multi-Unit Operations Management
- Budget Management
- Policy Revision
- Employee Database Management
- Cultural Competency
- Employee Retention
Accomplishments
- Achieved a more equitable workplace culture through the development and implementation of DEAI training programs for all staff.
- Implemented more equitable job descriptions that resulted in a 50% increase in diversity in the candidate pool.
- Investigated, identified and reconciled account discrepancies totaling in order to pay the way for a successful audit.
Timeline
Administrative and Operations Coordinator
Gaston County Museum Of Art And History
07.2021 - Current
Human Resources Director and Town Clerk
Town Of Dallas
09.2020 - 07.2021
HR Workers' Comp. and Disability Administrator
NC Department Of Health And Human Services
12.2018 - 09.2020
Human Resources Administrator
Verigent LLC
10.2016 - 12.2018
Master of Library Science - Academic Librarianship
East Carolina University
Bachelor of Science - Business Administration And Law
Western Carolina University
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