Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Shannon Whittle

Lincolnton,NC

Summary

Multi-talented Human Resources Professional successful at achieving results through relationship building and collaboration at all levels of an organization and externally to source, recruit, and retain a diverse range of talent. Versed in EEOC and other relevant compliance statutes. Exceptional analytical and organizational skills. Excellent track record of managing several different projects at a time, as well as experience in sustaining employee engagement. Self-motivated professional well-versed in individual, corporate, public sector, and non-profit techniques.

Overview

7
7
years of professional experience

Work History

Administrative and Operations Coordinator

Gaston County Museum Of Art And History
2021.07 - Current
  • Performed research to collect industry data and determine DEAI needs within community.
  • Ensure DEAI initiatives were at forefront of every decision making process.
  • Created and implemented fundraising plans to encourage donations and distribute funding.
  • Sole responsibility for all museum financial management activities.
  • Developed and implemented marketing campaigns targeting donors.
  • Managed budgets for events and campaigns, keeping financial goals on track.
  • Executed record filing system to improve document organization and management.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Evaluated upcoming program plans to forecast expected resource needs.
  • Evaluated over 1,400 records for accuracy, value and status of preservation.
  • Completed pre and post-award research activities while delivering excellent customer service.
  • Provided direction and guidance to internal teams in order to achieve targets.

Human Resources Director and Town Clerk

Town Of Dallas
2020.09 - 2021.07
  • Fulfilled reporting requirements of Employee Retirement Income Security Act (ERISA).
  • Created rewards and recognition programs for acknowledging employees' achievements.
  • Managed monthly, quarterly and annual payouts for merit rewards, sales commissions and bonus programs.
  • Expedited benefit delivery by establishing working relationships with benefit providers.
  • Reduced benefits expenses by revamping company plans for dental, life and disability.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Developed and implemented annual DEAI training for all staff and new hires.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Distributed employee engagement surveys to identify areas of improvement.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
  • Handled on-boarding process for newly hired employees and distributed all paperwork.
  • Provided immediate updates to over 65 employees when policies and procedures were altered.
  • Solely responsible for biweekly payroll for over 65 employees.
  • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
  • Liaised between 8 different departments to improve communications.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Handled sensitive and confidential information with discretion and diplomacy.
  • Assisted in budget prep, expenditure review and budget administration.
  • Maintained fiscal records and accounts.

HR Workers' Comp. and Disability Administrator

NC Department Of Health And Human Services
2018.12 - 2020.09
  • Directed claims negotiations within allowable limit and supported successful litigations for advanced issues
  • Collaborated with HR management to develop and maintain up-to-date benefits manual.
  • Observed strict procedures to maintain data and plan participant confidentiality.
  • Checked employees' benefits enrollment for accuracy and inputted all data.
  • Coordinated and conducted employee orientations to promote understanding of coverage and options.
  • Promoted to this position within 6 months of joining agency
  • Reduced expenses by revamping claims process
  • Implemented dramatic improvement to reporting processes, reducing errors by 75%.
  • Consulted with auditors to check compliance of Workers' Compensation, Short-Term Disability and Long-Term Disability plans
  • Cultivated and nurtured relationships with injured workers
  • Collected and tracked evidence in support of legal processes
  • Evaluated original investigation reports and documents to resolve secondary concerns
  • Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors

Human Resources Administrator

Verigent LLC
2016.10 - 2018.12
  • Checked employees' benefits enrollment for accuracy and inputted all data into iCIMS.
  • Coordinated and conducted employee orientations to promote understanding of coverage and options.
  • Guided managers and supervisors on methods for conducting accurate job evaluations.
  • Updated HR database with new employee information, changes in benefits and other details daily
  • Prepared all human resource documentation, including new hire letters, employee contracts and corporate policies/procedures
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork
  • Led comprehensive I-9 verification training for 50+ staff members
  • Obtained documents, clearances, certificates and approvals from local, state and federal agencies
  • Created boardroom and courtroom multimedia presentations including video and text depositions for enhanced understanding
  • Developed new process for employee evaluation which resulted in marked performance improvements
  • Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
  • Answered employee inquiries regarding health benefits and 401k options.


Education

Master of Library Science - Academic Librarianship

East Carolina University
Greenville, NC
07.2021

Bachelor of Science - Business Administration And Law

Western Carolina University
Cullowhee, NC
12.2020

Skills

  • Resource Coordination and Allocation
  • Project Development and Management
  • Multi-Unit Operations Management
  • Budget Management
  • Policy Revision
  • Employee Database Management
  • Cultural Competency
  • Employee Retention

Accomplishments

  • Achieved a more equitable workplace culture through the development and implementation of DEAI training programs for all staff.
  • Implemented more equitable job descriptions that resulted in a 50% increase in diversity in the candidate pool.
  • Investigated, identified and reconciled account discrepancies totaling in order to pay the way for a successful audit.

Timeline

Administrative and Operations Coordinator

Gaston County Museum Of Art And History
2021.07 - Current

Human Resources Director and Town Clerk

Town Of Dallas
2020.09 - 2021.07

HR Workers' Comp. and Disability Administrator

NC Department Of Health And Human Services
2018.12 - 2020.09

Human Resources Administrator

Verigent LLC
2016.10 - 2018.12

Master of Library Science - Academic Librarianship

East Carolina University

Bachelor of Science - Business Administration And Law

Western Carolina University
Shannon Whittle