Shannon Willard
Jefferson Hills,PA
Summary
Bilingual Logistics Coordinator with expertise in accounting and reception administration. Enhanced customer satisfaction by advising on service options and coordinating with technicians to provide timely updates. Utilized software systems for service scheduling and documentation management, contributing to operational efficiency.
Overview
1
1
year of post-secondary education
22
22
years of professional experience
Work History
Automotive Service Advisor/Writer
Bowser Automotive/ Subaru
Pittsburgh, Pennsylvania
08.2020 - Current
- Advised Bowser Subaru guests on maintenance, repairs, and recommended services.
- Explained Subaru warranty coverage, estimates, and repair authorizations to customers.
- Resolved customer concerns with clear communication and professional Subaru product knowledge.
- Coordinated with technicians on job status, updates, and customer requests to align service delivery with customer expectations.
- Resolved vehicle issues through inspections, maintenance, and repairs, ensuring accurate warranty claims and pricing for quality service.
- Reviewed multipoint inspection results and communicated findings to vehicle owners, facilitating informed decisions on repairs.
- Wrote repair orders using dealership service scheduling and vehicle history records.
- Coordinated technician updates, inspections, and job progress in service drive.
Receiving Coordinator/Logistics
Air Methods, Inc
07.2012 - 07.2020
- Receives and inspects all aircraft inventory and paperwork
- Reviewed all DOCS for accuracy to maintain compliance.
- Processes DOCS in the database
- Facilitated DOCS coordination with repair station for timely shipments.
Parts Manager/Accounting
Corporate Air, LLC
06.2009 - 07.2012
- Managed inventory for all incoming and outgoing aircraft parts to support operational readiness
- Coordinated shipping to ensure the highest delivery standards
- Negotiated pricing and repair quotes with vendors to secure favorable terms
- Coordinated shipping to ensure highest delivery standards
Repair Administrator
March Aviation
10.2004 - 03.2009
- Coordinated repairs for over 500 aircraft
- Coordinated with vendors to ensure adherence to repair schedules
- Facilitated transactions to achieve prompt turn times
- Updated pricing for accurate invoicing and database management
Education
Associates Degree - Tourism And Travel Management
Sawyer School of Business
Pittsburgh, Pennsylvania 08.1999 - 07.2000
Skills
- Warranty processing
- Repair orders
- Vehicle inspections
- Service scheduling
- Relationship management
- Customer service
- Organizational skills
- Microsoft Word, Excel proficiency
- Corridor Systems, Zeta fax expertise
- Effective communication
- Bilingual communication
- Relationship management
- Relationship management
Personal Information
- Title: Service Advisor, Subaru Auto Industry
- Work Permit: Authorized to work in the US for any employer
Work authorization
- Title: Service Advisor, Subaru Auto Industry
- Work Permit: Authorized to work in the US for any employer
CUST
- Title: Service Advisor, Subaru Auto Industry
- Work Permit: Authorized to work in the US for any employer
Timeline
Automotive Service Advisor/Writer
Bowser Automotive/ Subaru
08.2020 - Current
Receiving Coordinator/Logistics
Air Methods, Inc
07.2012 - 07.2020
Parts Manager/Accounting
Corporate Air, LLC
06.2009 - 07.2012
Repair Administrator
March Aviation
10.2004 - 03.2009
Associates Degree - Tourism And Travel Management
Sawyer School of Business
08.1999 - 07.2000