Shannon Williams

Branch Manager

Innovations Financial Credit Union

07.2006 - Current

Implements effective sales strategies to achieve branch targets and exceed expectations.
Enhances branch production by handling staff conflicts, evaluations, hiring processes and coaching employees.
Assesses employee performance and develops improvement plans.
Examines member loan applications for loan approvals and denials. Proficient and strong in Underwriting and reviewing loans.
Oversees daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Ensures regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
Complies with regulatory guidelines and requirements.
Maintains a friendly and professional member interaction at all times, exceeding expectations in all aspects and strives to improve their financial life.
Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
Interviews talented individuals with top-level strengths, improving organizational talent, and skill set.
Improves member satisfaction ratings by enhancing service quality and resolving client issues promptly.
Evaluates employee performance regularly through coaching sessions to facilitate continuous development of skills and knowledge base within the team.
Strengthened communication skills through regular interactions with others.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Developed and maintained courteous and effective working relationships.