Shannon Williams
Leander,TX
Summary
Proven leader and follower in customer service and bakery operations, I excel in multitasking and communication, demonstrated at Trust Consulting Group. My positive attitude and quick learning ability have led to significant achievements, including overseeing successful large long-term projects with TRUST and being able to work with amazing chefs. I pride myself on my due diligence and persistence.
Overview
6
6
years of professional experience
Work History
Customer Service Supervisor
Trust Consulting Group
2020.09 - 2022.10
- Overseeing customer request and questions through calls, Email, and text.
- Entering and tracking data into multiple applications.
- Directing long-term projects with teams upwards of 3 people at a time.
- Keeping contact with clients and assisting with TRUST’s application process.
- Communicating with state contacts.
Baker
HEB Grocery Store
2023.08 - Current
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Baker
Monkey Nest Coffee
2019.01 - 2020.08
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Completed large orders for special events, ensuring timely delivery and client satisfaction.
Education
High School Deploma - N/A
Rouse High School
Leander, TX05.2017
Skills
- Multitasking
- Communication
- Positive attitude
- Quick learner
Timeline
Baker
HEB Grocery Store
2023.08 - Current
Customer Service Supervisor
Trust Consulting Group
2020.09 - 2022.10
Baker
Monkey Nest Coffee
2019.01 - 2020.08
High School Deploma - N/A
Rouse High School