Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Williams

Leander,TX

Summary

Proven leader and follower in customer service and bakery operations, I excel in multitasking and communication, demonstrated at Trust Consulting Group. My positive attitude and quick learning ability have led to significant achievements, including overseeing successful large long-term projects with TRUST and being able to work with amazing chefs. I pride myself on my due diligence and persistence.

Overview

6
6
years of professional experience

Work History

Customer Service Supervisor

Trust Consulting Group
09.2020 - 10.2022
  • Overseeing customer request and questions through calls, Email, and text.
  • Entering and tracking data into multiple applications.
  • Directing long-term projects with teams upwards of 3 people at a time.
  • Keeping contact with clients and assisting with TRUST’s application process.
  • Communicating with state contacts.

Baker

HEB Grocery Store
08.2023 - Current
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.

Baker

Monkey Nest Coffee
01.2019 - 08.2020


  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
  • Completed large orders for special events, ensuring timely delivery and client satisfaction.

Education

High School Deploma - N/A

Rouse High School
Leander, TX
05.2017

Skills

  • Multitasking
  • Communication
  • Positive attitude
  • Quick learner

Timeline

Baker

HEB Grocery Store
08.2023 - Current

Customer Service Supervisor

Trust Consulting Group
09.2020 - 10.2022

Baker

Monkey Nest Coffee
01.2019 - 08.2020

High School Deploma - N/A

Rouse High School
Shannon Williams