Shannon Williams
Dallas
Summary
Results-driven General Manager with over 10 years of experience in restaurant operations. Specialized in developing training programs and executing strategic plans that drive growth, enhance team performance, and optimize service delivery.
Accomplished General Manager known for strong problem-solving and communication skills. Delivered increased market share through effective team leadership and operational strategies, ensuring compliance and customer satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager
Jack in the Box
Saint Louis, MO
01.2015 - 10.2025
- Led operational strategies to enhance service efficiency and customer satisfaction.
- Managed daily restaurant operations, ensuring compliance with health and safety standards.
- Developed training programs for staff to improve performance and reduce turnover.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Analyzed sales data to identify trends and implement cost-control measures.
Customer Service Representative
Convergys
Saint Louis, MO
05.2008 - 12.2014
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call queues, ensuring timely responses and customer satisfaction.
- Trained new representatives on company policies, procedures, and customer service best practices.
- Collaborated with team members to streamline processes and enhance service delivery efficiency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Secondary Education
Harris Stowe State University
Saint Louis, MO06-2024
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Time management
- Team leadership
- Verbal and written communication
Certification
Food Safety Training Program (ServSafe)
Timeline
General Manager
Jack in the Box
01.2015 - 10.2025
Customer Service Representative
Convergys
05.2008 - 12.2014
Bachelor of Science - Secondary Education
Harris Stowe State University