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Hi, I’m
Shannon Williams
Milwaukee,WI
Summary
Detail-oriented operations manager with a strong background in customer service and inventory management. Successfully managed daily operations, driving customer satisfaction and ensuring compliance with health and safety regulations.
Overview
16
years of professional experience
Work History
Bronze TanHales Corners, Wisconsin
Owner/Operator
08.2010 - 09.2011
Job overview
- Managed daily operations of tanning salon to ensure smooth service delivery.
- Implemented marketing strategies to attract new clients and retain existing ones.
- Maintained inventory levels for tanning products and supplies to meet demand.
- Ensured compliance with health and safety regulations in salon operations.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
Roadway ExpressOak Creek, Wisconsin
Customer Service Representative
08.2000 - 08.2009
Job overview
- Assisted customers with inquiries regarding shipping and delivery services.
- Resolved complaints and issues to ensure customer satisfaction.
- Processed orders and maintained accurate records in the company system.
- Coordinated with logistics teams to track shipments and delivery schedules.
- Trained new staff on customer service protocols and company policies.
- Collaborated with sales teams to enhance customer engagement strategies.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Union Steward
Fuchs, Snow, DeStefanis, EsqMilwaukee, Wisconsin
Office Assistant
06.1998 - 05.1999
Job overview
- Managed office correspondence and communication between clients and attorneys.
- Organized and maintained filing systems for legal documents and client records.
- Entered data into case management software to ensure accuracy of information.
- Provided administrative support to ensure smooth daily office operations.
- Collaborated with team members to streamline office processes and improve efficiency.
Group II CommunicationsHales Corners, Wisconsin
Customer Service Representative
01.1996 - 05.1998
Job overview
- Assisted customers with inquiries regarding shipping and delivery services.
- Resolved complaints and issues to ensure customer satisfaction.
- Processed orders and maintained accurate records in the company system.
- Provided product information and guidance to customers over the phone.
- Trained new staff on customer service protocols and company policies.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Milwaukee Area Technical CollegeMilwaukee, WI
High School Diploma
University Overview
- I attended approximately 2 years towards a degree in Medical Transcription. Unfortunately I had to quit to work full time for monetary purposes.
Skills
- Operations management
- Marketing strategy
- Inventory management
- Regulatory compliance
- Customer relationship management
- Sales forecasting
Timeline
Owner/Operator
Bronze Tan
08.2010 - 09.2011
Customer Service Representative
Roadway Express
08.2000 - 08.2009
Office Assistant
Fuchs, Snow, DeStefanis, Esq
06.1998 - 05.1999
Customer Service Representative
Group II Communications
01.1996 - 05.1998
Milwaukee Area Technical College
High School Diploma