Shannon Wilson

Responsible for the custody, personal care, safety, security and well-being of residents ordered by the Court to the custody of the Developmental Disabilities Defendant Program. Functions as a senior member of the resident care team monitoring behavioral modification programs and consulting with the treatment team to ensure that behavioral programs designed for individual residents are consistent with the Contingency Manual. Functions as a role model for residents to reinforce the behavioral and social skills required to be successful in integrating into community and/or residential environments.

• Monitors/evaluates the behaviors of individual residents and provides feedback to the treatment team to ensure that behavioral programs and CVM’s are implemented in a consistent manner. Provides consultation and feedback to the treatment team with respect to recommendations for modifications to the CVM’s based on interaction, observation, and communication with the resident.

• Functions as a team leader in the absence of the Human Services Senior Supervisor and takes a leadership role in mentoring new employees. Assists the Human Services Senior Supervisors in training staff in the deployment of new policies, procedures and/or protocols. Serves as a mentor to staff that require additional training and or instruction to enhance skill sets or improve levels of performance.

• Implements and deploys Behavioral Programs designed for each resident in an appropriate, fair and impartial manner. This includes but is not limited to adhering to all policies, maintaining ongoing updates of all program changes and collecting and recording required data in a timely and accurate manner.

• Ensures that all activities associated with the resident are documented in chronological order in accordance with agency protocol, with all relevant facts which includes, who, what, when where and why. Immediately notify supervisor of any issues associated with the resident which are unusual and/or may require additional follow-up and investigation. Files associated documents in the appropriate resident chart.

• Prepares assignment sheets and assumes a leadership role in providing personal care, supervision, escort, training, and treatment for residents.

• Performs 1 to 1 Specials in accordance with agency protocols, ensures that appropriate and required documentation is completed in a timely and accurate manner and works with individual residents as assigned or required.

• Provides assistance to the treatment team in deploying training, instruction, recreational and other therapeutic interventions to the residents as assigned and/or required.

• Informs the supervisor of current operating conditions on ward/unit through reports and conferences.

• Consults with other departments in the solution or treatment of residents' problems.

• Makes daily rounds of the assigned wards or units informing supervisors on the well-being of residents and condition of facility.

• Monitors unit/ward for safety and/or sanitation issues and reports findings to supervisor/management.

• Ensures that all essential documents are completed and submitted to the supervisor in a timely and accurate manner.

• Completes all required training. Maintain agency approved crisis prevention and intervention program certification as required.

• Maintain timesheet, ensuring accuracy and submit timely in accordance with policy and procedure.

• Perform other related duties as required.

Knowledge, skills, and abilities, including utilization of equipment, required for the position:

• Knowledge of appropriate business practices and protocols used in the treatment of developmentally disabled persons.
• Ability to assist professionals in implementing prescribed treatment and rehabilitation programs.
• Ability to observe residents and identify and document changes and/or unusual events which could result in safety and well-being issues.
• Ability to maintain and update resident records and charts.
• Ability to work in a team environment and establish and maintain effective working relationships with residents and staff.
• Ability to effectively and timely communicate and interact with residents and staff.
• Ability to plan, organize and coordinate work assignments.
• Ability to maintain the required agency approved crisis prevention and intervention program certification.
• Ability to ensure that developmentally disabled residents are being adequately cared for and receiving prescribed treatment.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Ability to identify and give attention to understaffed wards or units and emergency situations.
• Ability to lift up to 40 pounds.

• Daily and consistently implements approved and scheduled active treatment and skill acquisition programs for residents including, but not limited to areas of self-care, daily living, socialization, recreation, leisure, speech, community awareness, and vocational/prevocational skills
• Utilizing approved protocols and training modules to ensure residents' safety and privacy
• Provides supervision and training at worksites, working with vocational staff to maximize training and attending to residents' self-care needs as appropriate
• Adheres closely to the residents' daily activity schedule
• Reports progress or lack thereof of the residents' goals and objectives to supervisor and suggests improvements as appropriate
• Follows approved individualized behavior support plans utilizing approved strategies
• Follows occupational therapy, physical therapy and speech therapy programs as prescribed
• Implements appropriate recreation and leisure activities for residents at home, as well as away from home through center wide activities, community outings and attending alternative leisure activity sites
• Accurately documents resident information including, but not limited to: behavioral issues, toileting, food/fluid intake, and active treatment following each activity as required
• Provides valuable input concerning the observation of the resident and makes suggestions for improvements in the activities under discussion
• Participates in meetings and discussions concerning residents' needs, goals and objectives
• Transports and/or escorts residents to and from on-campus activities, community trips and appointments, including emergency visits to the hospital, to ensure their safety and well-being
• Provides care for residents during overnight stays in hospital (until admitted), as directed, in accordance with the established treatment program
• Performs mealtime procedures strictly following each resident's prescribed diet and assuring appropriate use of prescribed adaptive equipment by assisting the residents as needed
• Assures that residents do not eat too fast, food is cut to appropriate size and residents are properly positioned at all times
• Ensures that foods are maintained at appropriate temperatures, dates and labels are checked, and that food is properly stored and maintained to avoid spoilage
• Reviews meal program information to ensure proper implementation of mealtime procedures
• Checks residents' clothing and personal possessions daily, reporting any needs, concerns, and/or repairs to supervisor in a timely manner
• Ensures daily that the residents' personal appearance is neat, clean and their clothes are well-fitted
• Completes residents' Personal Possession Inventory accurately and on a monthly basis as assigned
• Attends to residents' injuries and illnesses by utilizing appropriate first aid procedures and notifying the nurse/or supervisor as the situation warrants
• Accurately completes
• Incident Reports, and documents illnesses and injuries in the
• Shift Communication Book within one (1) hour of occurrence
• Maintains compliance with policies and procedures related to reporting resident injuries
• Provides and receives communication with staff on adjoining shifts regarding significant job-related information on a daily basis and documents such in the Shift Communication Book
• Remains on duty at the end of the shift until proper staffing is assured for the oncoming shift, until released by supervisory or management staff
• Stays to work the next shift to ensure adequate staffing to meet the needs of the residents, as directed by supervisory or management staff
• Attends in-service training and other staff meetings as necessary
• Attends mandatory training and/or maintains certification in Prevention and Safety Strategies,
• Cardiopulmonary Resuscitation and Direct Care In-Service
• Completes annual health screening
• Performs other related duties as required.

• Troubleshot stoppages and breakdowns and quickly restored performance
• Fed, placed, and unloaded items to contribute to efficient production
• Inspected finished products to verify conformity to quality standards
• Packaged finished products into boxes, cartons and containers for shipping to customers.

• Managed basic housekeeping like changing linens and vacuuming to keep client areas clean, safe, and healthy.

• Set up finishing equipment and machines by selecting, mounting, and aligning machine attachments and standard tools
• Fed, placed, and unloaded items to contribute to efficient production
• Inspected finished products to verify conformity to quality standards.

• Followed production orders to create exact amounts in line with clear quality standards
• Removed empty supply packages and installed full replacements to maintain smooth production flow
• Monitored processes and recommended methods for improvement
• Assisted team members and managers with tasks to maintain productivity and meet project milestones.

• Helped maintain clean, orderly work environment
• Interacted with customers, providing information and top-notch customer service
• Shelved and stocked [Type] products
• Escorted customers to appropriate merchandise
• Resolved customer issues effectively
• Assisted customers and supported coworkers.

• Set up, operated, and adjusted equipment used for daily production
• Maintained equipment by troubleshooting problems, cleaning parts and lubricating high-friction components
• Started up assembly and production machinery at start of each shift
• Kept assembly line operating in good condition by troubleshooting and resolving issues
• Adjusted production processes to achieve maximum production efficiency.

• Supervised, directed, and monitored dorm and student activities and student leadership groups
• Worked with qualified repairers to keep properties and grounds up to modern standards
• Maintained dormitory and individual student files by creating and updating documentation
• Enforced rules to maintain safety and security of students
• Coordinated, planned, and assisted with social events and recreational activities for dorm residents.

• Set up and operated [Type] machinery in line with line orders and dockets
• Complied fully with safety requirements to protect personnel and company assets
• Fed, placed, and unloaded items to contribute to efficient production
• Inspected finished products to verify conformity to quality standards.

• Maintained an even and orderly flow of guests from the reception area into the dining room or lounge, and informed customers of estimated wait times
• Escorted guests to tables, provided menus, and discussed daily specials
• Addressed and resolved guest complaints, escalating to management when necessary
• Greeted guests and bade farewell to departing guests, presented menus, and announced the name of the server
• Supported servers by greeting tables after escorting to seats, providing water or taking beverage orders, and running food.

• Processed cash register transactions by inputting product costs and giving back change
• Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
• Bagged and packaged customer orders and purchases
• Assisted customers with locating items, answering questions and providing direction and service.