Shannon Wilson
Myrtle Beach,SC
Summary
Dynamic FOH Manager with a proven track record at The Giant Crab, excelling in customer relations and staff training. Enhanced guest satisfaction through effective complaint resolution and strategic upselling, resulting in increased average check values. Certified in Servsafe Alcohol, I foster a collaborative team environment while ensuring compliance with health and safety regulations. I have over 15 years experience in restaurant and retail management, and am efficient in handling anything thrown at me with a fast, calm, effective ability to resolve any situation.
Overview
14
14
years of professional experience
Work History
FOH Manager
The Giant Crab
Myrtle Beach, SC
02.2012 - Current
- Oversaw daily operations, ensuring efficient front-of-house service and guest satisfaction.
- Trained and mentored staff, fostering a collaborative team environment.
- Managed reservations and seating arrangements to optimize guest flow.
- Developed and implemented standard operating procedures for consistent service delivery.
- Conducted regular staff performance evaluations, providing constructive feedback for improvement.
- Collaborated with kitchen staff to maintain menu accuracy and quality standards.
- Resolved customer complaints swiftly, enhancing overall dining experience and loyalty.
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
- Ensured compliance with health codes, safety regulations, and company policies through diligent oversight of daily operations.
- Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
- Maximized table turnover rate through effective floor plans and strategic server assignments.
- Performed cash handling activities and secured nightly bank deposits.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
High School Diploma -
North Myrtle Beach High
Little River, SC06.2002
Skills
-Handling all customer relations/complaints
-Overseeing nightly operations on the floor managing busser, host, server, bartender staff
-Hiring and training new employees
-Overseeing opening and closing duties/cash register/paperwork/nightly drops
-SC Dept of Revenue Servsafe Alcohol certification obtained 2026
Timeline
FOH Manager
The Giant Crab
02.2012 - Current
High School Diploma -
North Myrtle Beach High