Shannon Wood
Forest Park,IL
Summary
Driven and detail oriented, always striving to make sure processes are streamlined to make assignments efficient. Time management is of the utmost importance.
Overview
19
19
years of professional experience
Work History
Customer Compliance Specialist
Redwood Logistics
08.2021 - Current
- Implemented new strategies to streamline paperwork collection process, resulting in a more efficient workflow and faster invoicing time.
- Collaborate with other departments to ensure accurate and timely invoicing for all open loads.
- Maintain open communication with team members and management to address any issues or concerns in a timely manner.
- Regularly update one of the Vice Presidents on the status of our customers and invoicing, providing valuable insights and recommendations for improvement.
- Continuously seek out ways to improve processes and increase productivity within the team.
- Took on additional responsibilities during colleague's maternity leave, ensuring that all tasks were completed accurately and on time.
- Overall play a key role in ensuring the smooth and efficient operation of the paperwork collection team, contributing to the overall success of the department.
Administrative Assistant
Maywood Park District
04.2021 - 07.2021
- Duties included arranging and coordinating meetings, preparing meeting materials, managing inventory of supplies and equipment, updating databases, and general administrative support. Other responsibilities included social media management, creating promotional materials, and providing customer service to clients and guests. Overall role involved wide range of tasks to support organization and ensure smooth operation of events and activities.
Administrative Assistant, Facility Coordinator
Park District of Forest Park
05.2019 - 03.2021
- As Administrative Assistant, I was responsible for variety of tasks such as handling incoming mail, coding and entering Accounts Payable, overseeing rentals of both indoor and outdoor facilities, managing customer registrations, processing weekly credit card charges, answering phones, greeting guests, selling memberships and pool passes, reconciling daily shifts, preparing deposits, ordering office supplies, supervising front desk employees, and assisting other departments with projects as needed. I also worked closely with business department and Executive Director to ensure smooth operation of organization.
Bus Driver
Park District of Forest Park
02.2019 - 05.2019
- Drove bus to pick up about 15 students from school and drop them off at park district camp.
Administrative Assistant, Accounting Clerk
Puckered Pickle Company
10.2017 - 05.2019
- Additionally, I have experience in reconciling accounts, assisting with month-end financial reports, processing payroll, updating vendor information, and maintaining accurate financial records. I am proficient in using accounting software such as QuickBooks and Microsoft Excel to track and analyze financial data.
Customer Service Representative
Park District of Forest Park Roos Center
03.2018 - 10.2018
- Throughout day, checked in with guests to ensure great experience and address any concerns or questions. Processed memberships for both recreation center and pool Offered assistance with equipment or amenities as needed.
- At end of day, cleaned and organized equipment and restocked supplies. Shut down pool area, lock up facility, and set alarms. Completed end-of-day paperwork and cash reconciliation. Prepared facility for next day of operation.
Parking Enforcement Officer
Forest Park Police Department/Parking Division
08.2015 - 07.2016
- Updated parking databases with new information. Patrol parking lots and issue citations for any vehicles parked illegally or without valid permit. Respond to parking-related complaints and provide information to public about parking rules and regulations. Complete daily logs and reports of all parking enforcement activities. Collaborate with other departments to ensure compliance with parking rules and regulations. Keep track of parking permits and issue new permits as needed.
Staff Accountant/Office Manager
TargetCom LLC
07.2005 - 05.2008
- Responsibilities as an accounts payable specialist included managing daily financial activities, such as posting journal entries, processing expense reports, and reconciling reports. In charge of vendor communication, office supply ordering, and new hire paperwork organization. In addition, helped with month-end tasks and cover the reception desk when necessary. This demonstrates a diverse skill set and ability to multitask effectively in a fast-paced work environment.
Education
none -
Triton College
Skills
- Microsoft Word
- Microsoft Outlook
- Excel
- LoadRunner
- Quickbooks
- Google suite
- MaxGalaxy
- Tableau
- Documentation skills
- Documentation Review
- Operations Support
Timeline
Customer Compliance Specialist
Redwood Logistics
08.2021 - Current
Administrative Assistant
Maywood Park District
04.2021 - 07.2021
Administrative Assistant, Facility Coordinator
Park District of Forest Park
05.2019 - 03.2021
Bus Driver
Park District of Forest Park
02.2019 - 05.2019
Customer Service Representative
Park District of Forest Park Roos Center
03.2018 - 10.2018
Administrative Assistant, Accounting Clerk
Puckered Pickle Company
10.2017 - 05.2019
Parking Enforcement Officer
Forest Park Police Department/Parking Division
08.2015 - 07.2016
Staff Accountant/Office Manager
TargetCom LLC
07.2005 - 05.2008
none -
Triton College
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