Shannon Wooden Sr
Baltimore,MD
Summary
Proven track record in juvenile rehabilitation at the Department of Juvenile Services, demonstrating exceptional skills in youth counseling and security procedures. Enhanced safety and efficiency by implementing new technologies and training programs, reducing incidents significantly. Skilled in building trust and fostering positive environments, showcasing a unique blend of empathy and discipline. Assertive Juvenile Detention Officer looking to build upon skills and tackle new responsibilities. Over [Number] years of experience supervising and working with juvenile offenders. Sound knowledge of juvenile corrections procedures and a strong understanding of proper detention and restraining methods.
Overview
30
30
years of professional experience
Work History
Juvenile Detention Officer
Department Of Juvenile Services
01.2010 - Current
- Established rapport with juvenile detainees through respectful communication that fostered trust-building relationships necessary for effective rehabilitation.
- Coordinated logistics operations for seamless delivery of goods to clients on time.
- Oversaw successful integration of new technology systems into existing transportation processes, enhancing overall efficiency.
- Implemented employee training programs to improve driver skills and reduce accident rates.
- Reduced safety incidents by promptly addressing and resolving potential hazards or security breaches.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
Resident Assistant
Department Of Juvenile Services
09.2001 - 01.2010
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Maintained clean, safe, and well-organized patient environment.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Coordinated activities and events to create safe, positive and inclusive environment.
Transportation Officer
Department Of Juvenile Services
04.1998 - 09.2002
- Created performance metrics to track driver productivity and identify areas for improvement.
- Analyzed transportation data to identify trends and implement process improvements for ongoing operational success.
- Streamlined communication between drivers, dispatchers, and management to enhance overall team performance.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Assisted in the coordination of facility-wide events and activities that encouraged positive engagement among residents.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
Lot Attendant
Koons Chevrolet
02.1994 - 02.1998
- Parked and retrieved cars according to customer needs.
- Resolved customer disputes and complaints regarding parking and other issues to enhance satisfaction.
- Escorted drivers to vehicles and helped load or carry large items.
- Maintained open communication with management regarding potential improvements to lot organization or processes, contributing to continuous improvement efforts.
- Parked and retrieved vehicles to enhance efficient use of parking space.
Education
High School Diploma -
Overlea High School
Baltimore, MD06.1991
Skills
- Juvenile corrections procedures knowledge
- Life Skills Teaching
- Youth Counseling
- Restraint Techniques
- Security Procedures
- Gang Awareness
- Self-defense training
- De-Escalation Techniques
- Training delivery
- Safety and Security
- Safety and security enforcement
- Firearms Training
- First Aid Certification
Timeline
Juvenile Detention Officer
Department Of Juvenile Services
01.2010 - Current
Resident Assistant
Department Of Juvenile Services
09.2001 - 01.2010
Transportation Officer
Department Of Juvenile Services
04.1998 - 09.2002
Lot Attendant
Koons Chevrolet
02.1994 - 02.1998
High School Diploma -
Overlea High School
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