Shannon Woodworth
Omaha,NE
Summary
Proactive Appointment Setter with exceptional sales and customer service strengths. Proven to generate high-quality leads through proactive communication using tact, diplomacy and professionalism.
Personable and organized, with knack for managing schedules efficiently and ensuring smooth operations. Possesses strong communication skills and proficiency in using scheduling software and office applications. Dedicated to enhancing operational effectiveness and client satisfaction through meticulous attention to detail and proactive problem-solving.
Overview
15
15
years of professional experience
Work History
Appointment Scheduler
Signature Performance
06.2021 - 01.2024
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Set up appointments with interested customers according to schedule availability.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Made average of 90 outbound and inbound calls per day.
Waiter/Waitress, Waiters and Waitresses
Village Inn
01.2020 - 03.2020
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Supported needs of 15- person wait staff who attended to specific needs of countless customers daily for fast paced restaurant with social relevancy and intentionality.
Office Administrative Assistant
FARMERS NATIONAL COMPANY
09.2014 - 04.2017
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Customer Service Rep, Customer Service Representatives
Sitel
03.2009 - 08.2014
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
Education
High School Diploma -
TAC
Omaha, NE05.2002
Skills
- Great computer and customer service skills
- Calendar management
- Meeting deadlines
- Remote work capabilities
- Guest relations
- Follow-up skills
- Accuracy and precision
- Schedule coordination
- Client relationship building
- Online research
Timeline
Appointment Scheduler
Signature Performance
06.2021 - 01.2024
Waiter/Waitress, Waiters and Waitresses
Village Inn
01.2020 - 03.2020
Office Administrative Assistant
FARMERS NATIONAL COMPANY
09.2014 - 04.2017
Customer Service Rep, Customer Service Representatives
Sitel
03.2009 - 08.2014
High School Diploma -
TAC
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