Shannon Worley
Nokesville,VA
Summary
Dedicated individual with a solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat, friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
5
5
years of professional experience
Work History
Patient Service Representative Team Lead
Pediatric Specialists Of Virginia
Fairfax, VA
11.2022 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Built and maintained positive working relationships with patients and staff.
- Handled customer service inquiries in person, via telephone and through email.
- Resolved billing inquiries and disputes in timely fashion.
- Facilitated communication between patients and various departments and staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Patient Service Representative
Pediatric Specialists of Virginia
08.2019 - Current
- Coordinated with patients and healthcare professionals to meet patient needs.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Checked daily doctor schedules and verified insurance.
- Scheduled patient appointment and procedures.
- Simultaneously multiple projects and tasks to ensure high quality and timely delivery.
Community Outreach and Research Intern
University of Mary Washington
09.2018 - 05.2019
- Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
- Developed and implemented programs to fill different community needs.
- Recruited, trained and oversaw organizational volunteers.
Education
Bachelor of Science - Business Administration
University of Mary Washington
Fredericksburg, VA05.2019
Skills
- Office administration
- People skills
- Scheduling and calendar management
- Relationship building
Timeline
Patient Service Representative Team Lead
Pediatric Specialists Of Virginia
11.2022 - Current
Patient Service Representative
Pediatric Specialists of Virginia
08.2019 - Current
Community Outreach and Research Intern
University of Mary Washington
09.2018 - 05.2019
Bachelor of Science - Business Administration
University of Mary Washington