Melbin Hernandez
Elkhart,IN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.
Overview
5
5
years of professional experience
Work History
Patient Service Representative Team Lead
Goshen Health
Goshen , IN
02.2021 - 03.2023
- Provided excellent customer service to patients and medical staff.
- Facilitated communication between patients and various departments and staff.
- Used Nextgen Healthcare to schedule appointments.
- Organized patient records and database to facilitate information storage and retrieval.
- Responded to inquiries by directing calls to appropriate personnel.
- Greeted and assisted patients with check-in procedures.
- Took copayments and compiled daily financial records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Built and maintained positive working relationships with patients and staff.
Sales Representative
AT&T
Goshen , IN
04.2020 - 09.2020
- Quoted prices, credit terms and other bid specifications.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Trained and mentored new sales representatives.
- Stayed current on company offerings and industry trends.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Cashier
7-eleven
Elkhart , IN
04.2019 - 08.2019
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Checked personal identifications during alcohol and tobacco sales.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
Production Worker
Heng's Industries USA
Elkhart , IN
08.2018 - 12.2018
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Used equipment properly to avoid workplace hazards or injuries.
- Inspected and adjusted work performed to meet expectations.
- Maintained organized work area by cleaning and removing hazards.
Education
High School Diploma -
Concord Community High School
Elkhart, IN06.2018
Skills
- Document Filing
- Reminder Calls
- Bookkeeping Support
- System Updates
- Office Administration
- Product and Service Knowledge
- Product Promotion
- Stocking and Replenishing
- Time Management Skills
- Cash Drawer Management
- Assembly Protocols
Accomplishments
- Supervised team of 7 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Promoted to Patient Service Representative Team Lead after only 6 months for exceptional performance.
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Patient Service Representative Team Lead
Goshen Health
02.2021 - 03.2023
Sales Representative
AT&T
04.2020 - 09.2020
Cashier
7-eleven
04.2019 - 08.2019
Production Worker
Heng's Industries USA
08.2018 - 12.2018
High School Diploma -
Concord Community High School
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