Meselene Stephen
Tucson,AZ
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 5 years of relevant work experience to your team.
Overview
5
5
years of professional experience
Work History
Patient Service Representative Team Lead
AMI Expeditionary Healthcare Staffing
08.2022 - 12.2023
- Operate within the concept of patient focused care.
- Reports problems or irregularities concerning office appointment.
- Sanitized work area and sterilized equipment and instruments to comply with protocols.
- Responds promptly to patient needs and request.
- Delivery caring timely service with positive body language.
Traveling Administrative Assistant
Favorite Nurses Healthcare Staffing
03.2021 - 08.2022
- Scheduled appointments, meetings and events for management staff.
- Maintain and updates current information on the physician schedule
- Verifies necessary information and records in the medical records
- Answers questions regarding patient appointment and physician's office schedule
Call Center Team Lead
Teleperformance USA
05.2019 - 03.2021
- Answering inbound and making outbound calls to customers with queries in relation in their accounts.
- Providing advice, information and solution to all customers
- Ensured high-quality service by monitoring calls
- Indexing documents in electronic software,
- Attended monthly meetings to discuss overall performance with coordinator.
Education
Bachelor of Science - Nursing
Arizona College of Nursing
Tucson, AZ08.2026
High School Diploma -
Santaluces Community High School
Lantana, FL05.2015
Skills
- Medical Filing
- Medical scheduling and patient registration knowledge
- Problem-solving abilities
- Strong administrative skills, including proficiency in microsoft office suite (word, excel, outlook)
- Knowledge of medical terminology and coding process
- Detail-oriented with strong organizational skills
- Communicate effectively with strong skills, in writing and verbally
- Experience with electronic medical records
- Infection Control Practices
- PPE Requirements and Enforcement
- CPR and First Aid
- understand patient privacy requirement for protected health information (PHI)
Timeline
Patient Service Representative Team Lead
AMI Expeditionary Healthcare Staffing
08.2022 - 12.2023
Traveling Administrative Assistant
Favorite Nurses Healthcare Staffing
03.2021 - 08.2022
Call Center Team Lead
Teleperformance USA
05.2019 - 03.2021
Bachelor of Science - Nursing
Arizona College of Nursing
High School Diploma -
Santaluces Community High School
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