Shannon Worth
Chicago,IL
Summary
Dynamic hospitality professional with extensive fine dining experience, excelling in guest relations and menu knowledge. Proven skills in understanding of hospitality and problem resolution, fostering team collaboration while enhancing the dining experience. Adept in food and wine knowledge and committed to delivering exceptional service in high-pressure environments.
Overview
18
18
years of professional experience
2
2
Certifications
Work History
Captain
NISOS Prime
10.2023 - Current
- All responsibilities relating to guest experience, knowledge of vast wine list and seasonally changing menu.
- As a Captain we were tasked with taking care of large sections overseeing the back servers but all execution was the responsibility of the captain regardless the situation.
Server
Smyth
03.2018 - 03.2020
- Executed the finite details that are upheld in a two starred restaurant while maintaining the personality and hospitality that leads guest to relax and just have a good time.
- Greatly expanded my knowledge of Japanese influenced cooking techniques.
- Gained a true respect for the BOH as we are required to regularly stage during the day prep to more appreciate the dishes we are serving and explaining.
- Two Michelin Star restaurant with a daily changing menu greatly navigated by the farm owned by Smyth
Server
Maple and Ash
07.2016 - 03.2020
- Conducted weekly wine classes led by a Master Sommelier to enhance participant knowledge.
- Applied my fine dining experience to the steakhouse environment and successfully married the two cultures.
- Captain at my first Steak House co-owned and operated by a two Michelin starred chef
Server
Blackbird Restaurant
11.2012 - 07.2016
- Front server with all responsibilities pertaining to the fine dining service.
- Knowledge of the 250 bottle wine list and the parallels of wine and food.
- Great understanding of the menu as it pertains to flavor profiles, seasonality, and sustainability of the ingredients.
Server
North Pond Restaurant
03.2008 - 11.2012
- Lead server responsible for all aspects of guests’ dining experience.
- Tasked with having an intimate understanding of the entire menu, including all ingredients, cooking methods, and terminology.
- Trained in all areas of restaurant operations including hosting/Open Table, bartending, and management.
Education
Bachelor of Science - Interior Architecture
Harrington College of Design
Chicago, IL05.2012
Bachelors of Business Administration - Not-For-Profit Management
Indiana University
Bloomington, IN01-2003
Skills
- Menu development
- Event coordination
- Inventory management
- Problem resolution
- First Aid/CPR
- MS office
- Written communication
- Google drive
- Data entry
- Public speaking
- Team building
- Dependable and responsible
- Task prioritization
References
- Dominic Angotti, General Manager, The Perch, 219-671-0888
- Joseph Brenner, Co-Worker, BlackBird, 773-396-4593
- Danny Grant, Owner/Chef, Maple & Ash, 773-405-2572
- Ryan Pfiefer, Chef de Cuisine, Blackbird, 312-928-0800
- Aradia O’dea, Manager, The Perch, 630-404-2173
Certification
Basset Certified and Current
Timeline
Captain
NISOS Prime
10.2023 - Current
Server
Smyth
03.2018 - 03.2020
Server
Maple and Ash
07.2016 - 03.2020
Server
Blackbird Restaurant
11.2012 - 07.2016
Server
North Pond Restaurant
03.2008 - 11.2012
Bachelor of Science - Interior Architecture
Harrington College of Design
Bachelors of Business Administration - Not-For-Profit Management
Indiana University