Shannon Wyatt
Internet Sales Managenent
Lewes,DE
Summary
Reliable Management Candidate offering top-notch sales expertise, customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques
Adaptable and focused Management Candidate with demonstrated success in managing organized classrooms, updating records and providing both group and individualized instruction. Proficient in helping advanced, struggling and special needs students enhance learning.
Experienced with product sales instruction.
Entry-level teaching professional with solid multitasking, time management and communication skills combined with unwavering devotion to student success. Familiar with different instructional approaches and technology options used in [Type] classrooms. Knowledgeable about curricula, lesson planning and individual student mentoring approaches.
Overview
1
1
Certification
7
7
years of post-secondary education
28
28
years of professional experience
Work History
Internet Sales & Consignments
Henlopen Sales
Lewes, DE
03.2010 - Current
- Source items for online sales Handle customer contracts/ agreements.
- Receive and inventory product Research relevant background information.
- Handle payment process Deliver/ Process Shipment of orders placed Handle customer concerns and returns if necessary to provide 100% satisfaction.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions and organization techniques.
- Kept detailed records of sales and contracts.
- Provide superior and individualized customer service.
- Responded to internet inquiries, phone calls, and email in timely matter.
- Act as first point of contact for [Company].
- Use of social media as platform to sell promote and build clientele.
- Maximized strategic approaches by keeping close eye on performance and making appropriate price and placement adjustments.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Acted as first point of contact for Ezcoinsales and PeaceofMind Sales.
- 'Developed Advertisements to generate more customers for inventory on consignment. MAde suer customers consignment proceeds were paid in a timely matter accurately.
Table Games Dealer
Ocean Downs Casino
Berlin, MD
05.2017 - 04.2019
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Interacted with to guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Followed all rules, laws, and regulations for the Maryland Lottery Commission (MLC).
- Ensure accurate monetary conversions and odds payouts.
- Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Enforce all gaming rules and regulations.
- Spot advantage players and notify supervisor security.
- Make sure all Laws rules and regulations are followed strictly to code.
- Monitored chips purchases, table inventories and player win ratios.
- Watched gamblers on floor to isolate cheaters by identifying behaviors such as counting or marking cards.
- Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
- Stood behind [Type] gaming table to deal appropriate number of cards to each player, verifying all placed bets before starting game.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
Pick up and delivery of consignment items
Emmert Auction
Lewes, DE
05.2017 - 07.2018
- Inventory control Stage Auction locations for sales Assisted main auctioneer of who the actual high bidders were Research and make descriptions of items for sale present auction items and deal with customer service complaints.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Kept detailed records of sales, payments and completed or in-progress deliveries.
- Fostered positive working relationships with customers by responding to questions and concerns.
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
- Boosted revenues by upselling and cross-selling products to new and established customers.
Table Games Supervisor and Dealer
Maryland Live! Casino
Hanover, MD
09.2013 - 07.2015
- Interacted with to guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Oversaw area games to maintain security and compliance.
- Followed all rules, laws, and regulations for the Maryland Lottery Commission (MLC).
- Minimized losses by setting and enforcing bank levels and table limits by game type.
- Handled accounting of all cash in transactions into casino database.
- Ensured table banks met table ledgers within the casino table game database.
- Handled and corrected dealers discrepancies and.
- Ensure accurate monetary conversions and odds payouts.
- Accounting for casino cash in and token out policy set forth by MLC.
- Enforce all gaming rules and regulations.
- Spot advantage players and notify supervisor security.
- Make sure all Laws rules and regulations are followed strictly to code.
- Monitored chips purchases, table inventories and player win ratios.
- Watched closely to catch errors and notified surveillance of irregularities.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Watched gamblers on floor to isolate cheaters by identifying behaviors such as counting or marking cards.
- Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
Hotel Concierge
Dover Downs Hotel & Casino
Dover, DE
09.2008 - 09.2013
- Assist guests with reservations Meet with guests and provides outstanding customer service to all guests, Coordinating porter service (luggage assistance.
- Making restaurant reservations Booking hotel room upgrades Arrange for spa services, Recommending night life hot spots, Booking transportation (like taxi, limousines, airplanes, boats, etc.), ..
- Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Arranged for transportation to and from airport, train station and events for visitors.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
Direct Customer Sales Target Marketing
Abstract Dimensions Interlocking Pavers
Lewes, DE
03.2002 - 01.2009
- Developed direct marketing plan ICPI Certified Worked with advertising companies for ad design and placement Handled incoming sales calls
- Managed Inventory and ordered product to keep inventory expenses down and product availableBuilt Business to business relationships
- Estimated and ordered materials Followed up with customers for 100% satisfaction at every expense reasonably possible.
- Put together sales proposals and contracts.
- Prospected job estimator and designer of customers luxury hardscape projects Prepared Contracts and closed sales calls
- Created pre-season marketing plans to support department and divisional strategies.
- Performed market analysis and researched latest trends.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Boosted revenues by upselling and cross-selling products to new and established customers.
Education
Associate's degree - Business Management
Delaware Tech
01.2002 - 06.2005
GED - Business
Cape Henlopen High School
08.1996 - 06.2000
High school diploma - College Prep Business
Cape Henlopen High School
Lewes, DESkills
Supply ChainSourcingHardscapeB2B SalesLandscape MaintenancePricingOutside SalesAccountingAdvertisingAd designB2BBusiness DevelopmentContractsCustomer serviceDatabaseDirect marketingForthInventory controlInventoryMaterialsNegotiationOutside SalesPricingResearchSalesSales ManagementSupervisorSupply ChainTransportationUpgrades
[Type] sales techniques
[Type] sales techniques
[Product or Service] expertise
Negotiation
Customer education
Negotiation
Additional Information
- Authorized to work in the US for any employer
Certification
Certisfied Interlocking Concrete Pavement Installer
Timeline
Table Games Dealer
Ocean Downs Casino
05.2017 - 04.2019
Pick up and delivery of consignment items
Emmert Auction
05.2017 - 07.2018
Table Games Supervisor and Dealer
Maryland Live! Casino
09.2013 - 07.2015
Internet Sales & Consignments
Henlopen Sales
03.2010 - Current
Hotel Concierge
Dover Downs Hotel & Casino
09.2008 - 09.2013
Direct Customer Sales Target Marketing
Abstract Dimensions Interlocking Pavers
03.2002 - 01.2009
Associate's degree - Business Management
Delaware Tech
01.2002 - 06.2005
GED - Business
Cape Henlopen High School
08.1996 - 06.2000
High school diploma - College Prep Business
Cape Henlopen High School