Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shannon Wyatt

White,GA

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. On the side also studied C++ programming as well as C#. I have created 1 video game that is still in the works, but is fully functional with Unreal Engine 5! I am looking to really get into software engineering as a career!

Overview

6
6
years of professional experience
1
1
Certification

Work History

General Manager

Staples
05.2022 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee evaluations, and contract details.
  • Interacted well with customers to build connections and nurture relationships.

Customer Service Specialist

Chick-fil-A
01.2018 - 05.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Education

High School Diploma -

Cherokee High School
Canton, GA
05.2020

Skills

  • Branding
  • Supply Chain Management
  • Business Development
  • Financial Administration
  • C# Proficiency
  • Data Visualizations
  • Agile Development Frameworks
  • Game Prototypes
  • Programming Languages
  • Game Development

Certification

  • Adobe Certification
  • 4 Years of computer programming at Cherokee High School

Timeline

General Manager

Staples
05.2022 - Current

Customer Service Specialist

Chick-fil-A
01.2018 - 05.2022

High School Diploma -

Cherokee High School

Similar Profiles

CREATE PROFILE
Shannon Wyatt