SHANNON A. HIGGINS
Houston,TX
Summary
To obtain a position with a company that encourages growth and advancement and one that will utilize my current skills and experience towards the structure of the company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Staffing Manager
Randstad Staffing
10.2022 - Current
- Reviewed applications and resumes to support hiring activities.
- Performed sourcing, interviewing, negotiations and hiring.
- Developed marketing strategies to generate leads.
- Recruited and hired employees for Manufacturing & Logistic companies.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed accounts to retain existing relationships and grow share of business.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Manager
Premier Service - DIRECTV
10.2020 - 10.2022
- Manage large amounts of inbound calls in a timely manner
- Manager over 30 customer calls per day
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Guide customers through troubleshooting, navigating the company site or using the products and services
- Identify customer’s needs, clarify information, research every issue, and provide solutions and/or alternatives
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
Assistant Manager
Enterprise Holdings
10.2018 - 04.2020
- Facilitated and maintained service schedules, maintenance histories, and car availability
- Maintained positive relationships with companies existing accounts while building relationships to foster new business
- Entrusted to maximize profits by meeting daily/monthly sales goals while learning all phases of business and operations
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
Computer Test Operator
CSAT Solutions
05.2018 - 10.2018
- Operated machines to test function of parts or whole units
- Tested repaired systems to ensure that they are in working order
- Ran software programs on repaired machines to test machine functionality
- Tested components or circuits of faulty equipment to locate defects, using special diagnostic software
- Inspected parts for surface defects.
Education
Bachelor of Science - Information Systems Technology
Southern Illinois University
Carbondale, IL08.2018
Skills
- Desktop Support
- Customer Service
- Sales
- Ample Computer Experience
- Technical Support
- Interpersonal Skills
- Teamwork
- Organization
- Employee Communications
- Communications Management
- Performance Optimization
- Recruitment and Selection
- Permanent Placement
- Customer Satisfaction
Timeline
Staffing Manager
Randstad Staffing
10.2022 - Current
Manager
Premier Service - DIRECTV
10.2020 - 10.2022
Assistant Manager
Enterprise Holdings
10.2018 - 04.2020
Computer Test Operator
CSAT Solutions
05.2018 - 10.2018
Bachelor of Science - Information Systems Technology
Southern Illinois University
Similar Profiles
Stacy CastatorStacy Castator
Sales- Solutions Customer Service Representative at Randstad StaffingSales- Solutions Customer Service Representative at Randstad Staffing
Anca BordeaAnca Bordea
Payroll Specialist at Randstad StaffingPayroll Specialist at Randstad Staffing
Mark GasiorowskiMark Gasiorowski
Warehouse Worker at Randstad StaffingWarehouse Worker at Randstad Staffing
Rachael D MattsonRachael D Mattson
Warehouse Associate at Randstad StaffingWarehouse Associate at Randstad Staffing
Jakwannai WashingtonJakwannai Washington
Lead Teacher, Biology & Biomedical Science at Sheldon Independent School DistrictLead Teacher, Biology & Biomedical Science at Sheldon Independent School District