Shannon Chiang
Midway Park,NC
Summary
I'm a confident, versatile leader with a strong customer service and sales background. I entered hospitality in 2016 when I moved here to beautiful North Carolina. I started in housekeeping and quickly moved up to Supervising the department. I have worn many hats, usually at the same time. I enjoy the busy, demanding environment. My goal is to some day reach the top of the management chain in Hospitality or Sales management. I have enjoyed the privilege of working for some of the best names in the hospitality industry; such as Blue Water beach homes, Hampton Inn and Suites by Hilton, and Courtyard by Marriott. In the past I was a Customer Service expert and held many Retail Sales Manager positions for upscale, busy clothing stores like American Eagle Outfitters, American Outfitters, and Disney. I am confident that combining my past Sales, and Customer Service experience with my current experience in Hospitality and Hospitality Management will make me a perfect fit for any future Director of Sales, Executive Housekeeper, or Director of Operations position.
Overview
6
6
years of professional experience
Work History
Laundry Supervisor
Hampton Inn By Hilton
Jacksonville, United States
08.2021 - Current
- Manage laundry sorting, washing and drying.
- Communicate repair needs to maintenance staff.
- Train all new personnel to maximize quality of service and performance.
- Place orders for laundry supplies.
- Work with front desk to respond promptly to all guest requests.
- Complete laundry services with special attention to details.
- Select most suitable cleaning materials for different types of linens.
- Implemented new cleaning processes and team strategies to improve time management.
Housekeeping Supervisor
Courtyard By Marriott
Jacksonville, North Carolina
05.2020 - 08.2021
- Provided expert guest services
- Completed schedules, shift reports and other business documentation.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Adhered to safety protocols by enforcing proper equipment usage.
- Implemented new cleaning processes and team strategies to reduce necessary man-hours.
- Created and implemented training programs to enhance employee performance.
Housekeeping Supervisor
Hampton Inn By Hilton
Kinston, NC
11.2019 - 04.2020
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Completed schedules and daily reports.
- Implemented new cleaning processes and team strategies to increase efficiency.
Housekeeper
Hampton Inn By Hilton
Jacksonville, North Carolina
12.2017 - 03.2019
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Dusted picture frames and wall hangings with cloth.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
High School Diploma -
Gaithersburg High School
Gaithersburg, MD05.1996
Skills
- Customer Relations
- Decision Making
- Cross-Department Collaboration
- Clear Communication
- Complaints Handling
- Conflict Resolution
- Policy Enforcement
- Work Inspection
- Personnel Problem Management
Timeline
Laundry Supervisor
Hampton Inn By Hilton
08.2021 - Current
Housekeeping Supervisor
Courtyard By Marriott
05.2020 - 08.2021
Housekeeping Supervisor
Hampton Inn By Hilton
11.2019 - 04.2020
Housekeeper
Hampton Inn By Hilton
12.2017 - 03.2019
High School Diploma -
Gaithersburg High School