Shannon Jonietz
Lenexa,KS
Summary
Results-driven Project Manager with expertise in budget management, risk assessment, and stakeholder engagement. Proven track record in delivering projects on time and within budget while fostering strong client relationships.
Overview
20
20
years of professional experience
Work History
Project Manager
ICON, PLC
Lenexa
07.2014 - 04.2025
- Coordinated team meetings to align on project progress and address challenges, fostering collaboration.
- Communicated with stakeholders to gather feedback and clarify expectations.
- Managed multiple projects with competing deadlines, ensuring timely delivery and adherence to quality standards.
- Developed and maintained project plans, timelines, and budgets.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Led meetings with internal team members, consultants and contractors.
- Coordinated resources across multiple departments and teams for successful project completion.
- Identified project risks and developed mitigation strategies, enhancing project resilience and reducing potential delays.
- Made changes to project scope and cost and implemented the most effective change management processes to keep project up-to-date.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
Client Services Liaison
DSTO Output (Broadridge)
Kansas City
06.2005 - 01.2014
- Cultivated strong client relationships, enhancing customer satisfaction and loyalty.
- Coordinated communication between clients and internal teams for service delivery.
- Maintained client relationships and listened to needs and pain points to provide strategic internal feedback.
- Monitored progress against service delivery goals, ensuring alignment with customer expectations.
- Pinpointed areas for improvement in client experience, informing strategic adjustments.
- Participated in product development initiatives based on customer feedback.
- Resolved contract and billing system inconsistencies, identifying discrepancies and requesting corrections.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Education
Bachelor of Arts - Managment And Human Relations
MidAmerica Nazarine University
Olathe, KS06-2005
Skills
- Project management
- Budget management
- Risk assessment
- Change management
- Stakeholder engagement
- Client relationship management
Timeline
Project Manager
ICON, PLC
07.2014 - 04.2025
Client Services Liaison
DSTO Output (Broadridge)
06.2005 - 01.2014
Bachelor of Arts - Managment And Human Relations
MidAmerica Nazarine University