Shannon M Sherman
Shreveport,LA
Summary
Driven Billing Specialist collects, posts and manages account payments. Proven success building relationships and maintaining optimal billing efficiency. Excellent organizational and problem-solving skills with superior client service acumen.
Overview
3
3
years of post-secondary education
11
11
years of professional experience
Work History
Ambulatory Billing Specialist
Insight Billing Corporation
Shreveport
04.2023 - 06.2026
- Processed and reviewed billing statements for accuracy and compliance.
- Managed customer inquiries regarding billing discrepancies and payment options.
- Coordinated with internal teams to resolve billing issues efficiently.
- Collaborated with finance team to ensure timely reconciliation of accounts.
- Utilized billing software to generate reports and track outstanding payments.
Medical Coding and Billing Specialist
Willis Knighton Medical Center
Shreveport
01.2018 - 04.2023
- Managed coding for inpatient and outpatient medical records at a large healthcare facility.
- Reviewed and verified insurance claims for accuracy and compliance with regulations.
- Collaborated with healthcare providers to clarify documentation and coding requirements.
- Resolved billing disputes by communicating with payers and patients effectively.
- Utilized electronic health record systems to input and retrieve patient information.
- Maintained confidentiality of patient information following HIPAA guidelines diligently
Account Advisor
Blue Cross and Blue Shield of Louisiana
Shreveport
08.2015 - 01.2018
- Analyzed customer needs to recommend appropriate insurance products and services.
- Educated clients on policy features, benefits, and eligibility requirements effectively.
- Facilitated effective communication between clients and internal teams for seamless service delivery.
- Resolved client inquiries and issues promptly, ensuring high satisfaction levels.
Education
Bachelor of Science - Health Administration
Capella University
Minneapolis, MN 01.2024 - 07.2026
Medical B And Coding
Ashworth College
Norcross, GA 01.2018 - 07.2018
Skills
- Customer service
- Electronic health records
- Regulatory compliance
- Medical billing and collections
- Claims processing
- Collections management
- Billing dispute resolution
- Insurance verification
Timeline
Bachelor of Science - Health Administration
Capella University
01.2024 - 07.2026
Ambulatory Billing Specialist
Insight Billing Corporation
04.2023 - 06.2026
Medical Coding and Billing Specialist
Willis Knighton Medical Center
01.2018 - 04.2023
Medical B And Coding
Ashworth College
01.2018 - 07.2018
Account Advisor
Blue Cross and Blue Shield of Louisiana
08.2015 - 01.2018