SHANNON 'NICHOLE' WHITBURN
Jonesborough,TN
Summary
Certified professional CPRS who demonstrates the ability to develop and implement successful wellness and recovery plan goals per individual need. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals in recovery.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Community Health Navigator/CPRS
Ballad Health Strong Futures
Greeneville, TN
09.2022 - Current
- Meet with clients and develop strong and achievable wellness and recovery goals.
- Follow up with clients on their recovery goals and progress.
- Plan curriculum for All Recovery and other recovery groups.
- Lead and facilitate All Recovery and other recovery groups.
- Schedule and manage client appointments.
- Work closely with client's treatment team.
- Participate in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
Regeneration 12 Step Recovery Program
Grace Fellowship Church
Johnson City, TN
03.2021 - 03.2022
- Warmly welcomed, educated, and provided resources to new comers.
- Facilitated 12 step women’s groups, planned and prepared lesson plans from curriculum for each meeting.
- Communicated group guidelines and expectations of group at each meeting.
- Actively listened with empathy and addressed privately any report of self-harm or abuse to supervisor and/or authorities where appropriate.
- Participated in leadership meetings and trainings when held and available.
Point of Sale and Pharmacy Technician
Pro-Compounding Pharmacy
Johnson City, TN
05.2019 - 02.2021
- First point of contact for patients: counter and window as POS, called patients when pharmacy received their electronic prescription.
- Gathered and documented important patient information such as: medication list, medical conditions, allergies, and contact information.
- Processed high volume of new and refill prescriptions for pickup and delivery.
- Communicated with supervisor, pharmacist’s, intake staff, point of sale and shipping department regularly.
- Operated Microsoft Teams, Mitel Calling Service, RXD Prescription Software, Cashier Live and others.
- Organized and filed prescriptions alphabetically.
- Liaised between patient and pharmacists.
Inventory Clerk
Verizon Wireless
Johnson City, TN
08.2018 - 12.2018
- Managed and maintained inventory levels at three stores in tri-cities area.
Medical Kit Builder
Lab Connect
Johnson City, TN
03.2018 - 07.2018
- Built, packaged, and shipped medical supply kits for hospitals, labs and medical research facilities
Customer Service Agent
Century Link
Johnson City, TN
07.2017 - 01.2018
- Provided professional and courteous customer service addressing customer inquiries and providing product information.
- Applied active listening skills to determine customer needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Child Care Aide
Care.com /Angela Sinard
Bluff City, TN
03.2017 - 06.2017
- Provided daily in home care for three year old boy.
Home Health Care Aide
The TN Department Of Intellectual Disabilities
Bristol, TN
09.2000 - 01.2016
- Provided daily care for mentally challenged individual through Self Determination Waiver and ISP plan with The Tennessee Department of Intellectual Disabilities.
- Documented and maintained up to date daily notes on patient's outcomes and objectives laid out in patients Individual Support Plan.
- Actively listened and responded appropriately to physical, emotional, and developmental needs of patient.
- Assisted patient in moving in and out of beds, baths, wheelchairs and automobiles.
- Scheduled and accompanied client to medical appointments.
- Provided and maintained clean, healthy, safe, comforting, and soothing environment for patient.
- Worked to improve and enhance patient’s quality of life through working toward life goals and compassionate care.
Education
Social Work
The University of Memphis
Memphis, TN2024
Social Work
Northeast State Community College
Blountville, TNSocial Work
East Tennessee State University
Johnson CityHigh School Diploma -
Chuckey Doak High School
Afton, TNSkills
- Microsoft Office, Word, Excel, PowerPoint, Teams
- EPIC Patient Management and Scheduling Software
- Quick Learner
- Educated
- Courteous and Professional
- Positive, Kind, and Friendly
- Efficient Multi-Tasker
- Active Listening Skills
- Excellent Communication Skills
- Empathetic, Patient, and Compassionate
Certification
- Certified Peer Recovery Specialist, Tennessee Department of Mental Health and Substance Abuse Services, December 19, 2022 - December 19, 2024
- WRAP I, Wellness Recovery Action Plan Training March 3, 2023
- Opioids, Stimulants and Overdose Prevention Training, Tennessee Department of Mental Health and Substance Abuse Services, November 14, 2022
- CPR and Heart Saver First Aid, The American Heart Association, September 16, 2022
Timeline
Community Health Navigator/CPRS
Ballad Health Strong Futures
09.2022 - Current
Regeneration 12 Step Recovery Program
Grace Fellowship Church
03.2021 - 03.2022
Point of Sale and Pharmacy Technician
Pro-Compounding Pharmacy
05.2019 - 02.2021
Inventory Clerk
Verizon Wireless
08.2018 - 12.2018
Medical Kit Builder
Lab Connect
03.2018 - 07.2018
Customer Service Agent
Century Link
07.2017 - 01.2018
Child Care Aide
Care.com /Angela Sinard
03.2017 - 06.2017
Home Health Care Aide
The TN Department Of Intellectual Disabilities
09.2000 - 01.2016
Social Work
The University of Memphis
Social Work
Northeast State Community College
Social Work
East Tennessee State University
High School Diploma -
Chuckey Doak High School