Nurse Manager – Special Operations, Public Health & Safety
John L. McClellan/Eugene J Towbin Veterans Hospital
Little Rock, AR
04.2021 - Current
- Manage and develop 63 staff across Special Ops, Public Health, Safety, Emergency Department, Innovation, and Virtual Patient Safety Monitoring.
- Led COVID-19 screening, testing, vaccination, and surge activity (throughput improved >360%).
- Deployed drive-thru clinics, mobile teams, innovative call outreach, and compensated work therapy, removing barriers and measurably improving Veteran access and satisfaction.
- Achieved and maintained zero regulatory findings (TJC, CARF, OIG) through proactive compliance leadership and team engagement.
- Implemented detailed labor mapping, costing, and staffing analysis for 24/7 operations and 9 user areas using MCAO methodology.
- Orchestrated SAIL-based performance tracking for transition-of-care, supporting measurable program growth: veteran enrollments up >6.8% (FY23), 2.3% (FY24), and outpaced national PACT Act targets by 20%.
- Advanced High Reliability Organization values: achieved 60% quarterly reduction in patient falls; led influenza best practices (FY22–24); executed robust safety reporting (>60 RCA/HFMEA).
- Drove customer experience improvements with timely, accessible, and high-quality services.
- Mentored staff at all levels, resulting in multiple promotions and program completions (EVAL, VASP, CLIMB).