Shannoy Coutinho
Piscataway,NJ
Summary
To be a part of the team that excels in works towards the growth of organization and satisfaction thereof. Moreover, to seek an organizational and goal oriented skills to the benefit of the company.
Open minded, Self-motivated, Positive Thinking, Hard working
Overview
12
12
years of professional experience
Work History
Hotel Waiter, Food Runner
Spice Culture
06.2023 - Current
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Met guests' needs by delivering meals and snacks and retrieving additional items.
- Garnished completed orders and arranged foods to please customers.
Manager
Shell Gas Station
04.2022 - 06.2023
- Established team priorities, maintained schedules and monitored performance.
- Improved safety procedures to create safe working conditions for workers.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved marketing to attract new customers and promote business.
Housekeeping Attendant
Marriott Hotel Al Jaddaf
12.2019 - 03.2022
Concierge Agent
Marriott Hotel Al Jaddaf
04.2019 - 12.2019
- Arrange transportation requests, Arrange tours/events/excursions, Recommend and booking restaurants, Helping customers for changing ticket airlines, Monitoring hotel cars conditions, Arrange bus for airlines crew/passenger
Front Desk Agent
Marriott Hotel Al Jaddaf
08.2018 - 04.2019
- Welcoming the guest with a smile, Check in and check out Process, Anticipating the guest requirements
Executive Lounge Agent
Marriott Hotel Al Jaddaf
11.2016 - 07.2018
- Ensure that the lounge is clean, Greet and welcome the guest by using 15/5 rule, Making them feel like home away from home
Housekeeping Attendant
Marriott Hotel Al Jaddaf
04.2015 - 11.2016
- Cleaning Guest rooms according to Marriott standards, Co-coordinating with front desk agent for arrival rooms to get ready for guest satisfaction, Managing to finish the task assigned by supervisor
Housekeeping Attendant
Fairmont Dubai
11.2013 - 03.2015
- Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing, Ensure all rooms are cared for and inspected according to standards, Protect equipment and make sure there are no inadequacies, Notify superiors on any damages, deficits and disturbances, Deal with reasonable complaints/requests with professionalism and patience, Check stocking levels of all consumables and replace when appropriate, Adhere strictly to rules regarding health and safety and be aware of any company-related practices
Trainee Resort Attendant
Haathi Mahal
01.2013 - 07.2013
Industrial Trainee
The Zuri White Sands, Resort & Casino
04.2012 - 10.2012
Education
Fr. Agnels Multipurpose Higher Secondary School
01.2011
Skills
- Excellent customer care, guest relations
- Telephone skills and Etiquette
- Dedicated and detail-Oriented
- Computer skills - Windows, Microsoft Office, opera, birch street, E-Mail
- Strong written and oral Communication Skills
- Blogging to create
- Adapting faster
- Football, Fitness and Travelling
Accomplishments
- Spirit to serve excellence award Marriott Hotel Al Jaddaf
- Nominated and awarded as front of house Marriott Hotel Al Jaddaf 2018
- Achieved 100% in Executive Lounge for Brand standard audit Marriott hotel Al Jaddaf
- Cross trained in front office departments
- Housekeeper of the month Jan 2016
- Nominated for Housekeeper of the month July 2013
Personal Information
- Date of Birth: 12/10/94
- Nationality: Indian
Timeline
Hotel Waiter, Food Runner
Spice Culture
06.2023 - Current
Manager
Shell Gas Station
04.2022 - 06.2023
Housekeeping Attendant
Marriott Hotel Al Jaddaf
12.2019 - 03.2022
Concierge Agent
Marriott Hotel Al Jaddaf
04.2019 - 12.2019
Front Desk Agent
Marriott Hotel Al Jaddaf
08.2018 - 04.2019
Executive Lounge Agent
Marriott Hotel Al Jaddaf
11.2016 - 07.2018
Housekeeping Attendant
Marriott Hotel Al Jaddaf
04.2015 - 11.2016
Housekeeping Attendant
Fairmont Dubai
11.2013 - 03.2015
Trainee Resort Attendant
Haathi Mahal
01.2013 - 07.2013
Industrial Trainee
The Zuri White Sands, Resort & Casino
04.2012 - 10.2012
Fr. Agnels Multipurpose Higher Secondary School
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