Shanon Crouch
Health care worker and customer service
Van Buren,AR
Summary
Compassionate CNA accustomed to working with physically challenged, bedridden and memory-impaired patients. Exceptionally talented at providing social and emotional support to improve patient moral and increase comfort. Proficient in assisting patients with daily hygiene, including showering and incontinence care. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Cashier
Walmart
Alma, AR
04.2024 - Current
- Assisted customers with item location and price inquiries.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Collaborated with team members to address customer concerns or requests.
- Promoted sale items and special offers to increase revenue opportunities.
Site Resident Manager
Belmont properties
Alma, AR
09.2022 - 03.2024
- Implemented rent collection procedures and addressed delinquencies.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Coordinated regular property inspections and repairs.
- Conducted market analysis to optimize rental rates.
- Ensured compliance with local, state, and federal regulations.
- Developed preventative maintenance plans for long-term savings.
- Addressed resident concerns promptly and professionally.
- Managed and oversaw operations, maintenance and administration of properties.
- Coordinated move-ins/outs while minimizing vacancy loss.
- Oversaw daily operations, maintenance, and administration of various properties.
- Maintained accurate records of income, expenses, and vacancies.
- Assisted in the preparation of annual budgets.
Customer Experience Manager
Michaels Arts and Crafts
Fort Smith, AR
09.2008 - 09.2022
- Monitored and reported on key performance indicators (KPIs).
- Optimized social media platforms for customer engagement and lead generation.
- Interviewed and hired talented individuals to add value to marketing team.
- Recommended policy changes to improve marketing tactics and strategies.
- Developed marketing strategies based on corporate objectives and market trends.
- Managed diverse teams to achieve project goals and deadlines.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Delegated work to staff, setting priorities and goals.
Driver
AA medical Transport
Vallejo, CA
05.2009 - 11.2009
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Adhered to all traffic laws and company regulations during operations.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Logged deliveries, drop-off times and special conditions in company system.
- Completed paperwork accurately for billing purposes and recordkeeping.
- Maintained a clean driving record while upholding safety standards.
- Employed GPS navigation systems to optimize route efficiency.
- Provided exceptional customer service by maintaining a positive attitude.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Transported clients to specified destinations safely and on-time.
- Operated various motor vehicles for transportation and delivery tasks.
Home Health CNA
Your Home Nursing Services
Napa, CA
05.2007 - 05.2007
- Documented patient care and progress in medical charts.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Performed routine tasks such as feeding, toileting, and ambulation assistance.
- Assisted patients with daily activities, including bathing and dressing.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
Home Health CNA
San Mateo IHSS-AAA
San Mateo, CA
08.2000 - 08.2001
- Documented patient care and progress in medical charts.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Performed routine tasks such as feeding, toileting, and ambulation assistance.
- Assisted patients with daily activities, including bathing and dressing.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Reminded patients to take prescribed medications or nutritional supplements.
- Maintained a clean, safe environment for patients and staff.
- Monitored vital signs and reported changes to supervising nurse.
- Provided emotional support to patients and their families during difficult times.
- Turned and repositioned bedridden patients to prevent bedsores.
- Planned and served meals and snacks to patients according to prescribed diets.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Observed changes in condition or behavior of the patient and reported it to the supervisor or case manager immediately.
- Assisted patients with daily living activities, such as bathing, dressing, grooming and toileting.
- Provided companionship to elderly and disabled individuals in their home environment.
- Monitored vital signs such as pulse rate, temperature, respiration rate and blood pressure.
Home Health CNA
Visiting Nurses Association
Sacramento, CA
06.1992 - 10.1992
- Documented patient care and progress in medical charts.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Performed routine tasks such as feeding, toileting, and ambulation assistance.
- Assisted patients with daily activities, including bathing and dressing.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Reminded patients to take prescribed medications or nutritional supplements.
- Utilized effective communication skills with patients, families, and team members.
Home Health CNA
Care Point
Sacrament, CA
01.1992 - 02.1992
- Documented patient care and progress in medical charts.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Performed routine tasks such as feeding, toileting, and ambulation assistance.
- Assisted patients with daily activities, including bathing and dressing.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Administered medications and educated patients and families on correct at-home administration.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Maintained a clean, safe environment for patients and staff.
- Monitored vital signs and reported changes to supervising nurse.
Home Health CNA
Debbie Hearne
Apple Valley, CA
02.1991 - 06.1991
- Documented patient care and progress in medical charts.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Performed routine tasks such as feeding, toileting, and ambulation assistance.
- Assisted patients with daily activities, including bathing and dressing.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Demonstrated knowledge of infection control protocols to protect both patients an staff
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Utilized effective communication skills with patients, families, and team members.
- Maintained a clean, safe environment for patients and staff.
- Administered medication under nurse supervision, ensuring proper dosage.
- Ensured proper body alignment while assisting with positioning or transferring patients.
- Monitored vital signs and reported changes to supervising nurse.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Provided emotional support to patients and their families during difficult times.
- Turned and repositioned bedridden patients to prevent bedsores.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Planned and served meals and snacks to patients according to prescribed diets.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Maintained accurate records of services rendered to each patient.
- Observed changes in condition or behavior of the patient and reported it to the supervisor or case manager immediately.
- Assisted with personal hygiene needs such as shaving, brushing teeth and hair care.
- Helped with physical therapy exercises prescribed by a physician or therapist.
- Instructed families on proper care techniques for their loved ones at home.
- Administered medications according to physician instructions and monitored patient response.
- Assisted patients with daily living activities, such as bathing, dressing, grooming and toileting.
- Provided companionship to elderly and disabled individuals in their home environment.
- Monitored vital signs such as pulse rate, temperature, respiration rate and blood pressure.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Supported non-ambulatory residents in range of motion exercises.
Education
Associate of Arts - General Studies
Ozark Tech
Ozark, AR06-2013
Medical Assisting
Petra Allied Health
Fort Smith, AR01-2009
Medical Billing And Coding, Medical Termnology
Vallejo Adult School
Vallejo, CA06-2006
Medical assisting, EMT, CNA, medical terminology.
Victor Valley College
Victorville, CA06-1989
General Literature
Riverside City College
Riverside, CA01-1987
Skills
- Payment Collection
- Payment Processing
- Drawer balancing
- POS Systems
- Palliative Care
- Personal Hygiene Assistance
- Vital signs monitoring
- Range of motion exercises
- Feeding Assistance
- Dementia Care
- Hospice Care
- Transporting patients
- Patient-focused care
- Medical terminology knowledge
Accomplishments
- As an employee at Michaels I promoted from cashier to CEM then became acting store managers for other stores that did not have a general manager. I on many of the store awards for selling in the frame shop and over all sales in classes and events. I was the number one CEM in our district for years.
Certification
I was district manager of hiring manager for CEM at Michaels.
Most classes sold in a year for Michaels.
National Medical Assisting.
Certified Nursing assistant and home health aide.
Emergency Medical technician
Medical terminology
Medical billing and coding
Affiliations
- I enjoy yarn projects
- I enjoy art projects
- I enjoy outing out in the forest on the SXS
Timeline
Cashier
Walmart
04.2024 - Current
Site Resident Manager
Belmont properties
09.2022 - 03.2024
Driver
AA medical Transport
05.2009 - 11.2009
Customer Experience Manager
Michaels Arts and Crafts
09.2008 - 09.2022
Home Health CNA
Your Home Nursing Services
05.2007 - 05.2007
Home Health CNA
San Mateo IHSS-AAA
08.2000 - 08.2001
Home Health CNA
Visiting Nurses Association
06.1992 - 10.1992
Home Health CNA
Care Point
01.1992 - 02.1992
Home Health CNA
Debbie Hearne
02.1991 - 06.1991
Associate of Arts - General Studies
Ozark Tech
Medical Assisting
Petra Allied Health
Medical Billing And Coding, Medical Termnology
Vallejo Adult School
Medical assisting, EMT, CNA, medical terminology.
Victor Valley College
General Literature
Riverside City College
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