Shanon DeMarco

Resurgens Orthopedics/UMP

05.2014 - Current

Scheduling of Orthopedic procedures for the practice
Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed..
Processed forms required for insurance approvals for scheduled procedures and office visits.
Liaised between patients and insurance providers, ensuring proper authorization for scheduled procedures was obtained.
Collaborated with healthcare providers to obtain necessary documentation for accurate code assignment and claim submission.
Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
Discussed payments owed with patient's for procedures and medication
Discussed costs with vendors
Coordinating schedules with hospital and providers
Entered details into accounts and tracked payments.
Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Facilitated patient education on treatment plans and medications, improving understanding and compliance.
Taught patients about medications, procedures, and care plan instructions.

Summary