Cindy Whiddon
Macon,GA
Summary
Dedicated medical professional with over 20 years of experience in patient care and surgical scheduling. Proficient in medical terminology, insurance claims, and complex problem-solving. Proven ability to coordinate complex surgical schedules, obtain authorizations, and communicate effectively with patients and providers.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Medical Assistant/Surgery Scheduler
Middle Georgia Women's Health
Macon, GA
01.1998 - 02.2018
- Assisted in patient examinations and documented medical histories.
- Managed appointment scheduling and coordinated patient flow efficiently.
- Implemented electronic health record systems, improving data accuracy and accessibility.
- Educated patients on health management and preventive care practices.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Coordinated and scheduled surgical procedures, diagnostic testing, and outpatient treatments.
- Verified insurance benefits and obtained prior authorizations and precertifications for surgeries and procedures.
- Educated patients regarding surgery preparation, scheduling requirements, and post procedure follow-up appointments.
Laboratory Technician
Ob/Gyn Specialists
Macon, GA
02.1997 - 01.1998
- Conducted specimen analysis using advanced laboratory equipment to ensure accurate test results.
- Collaborated with healthcare professionals to streamline sample processing and improve workflow efficiency.
- Trained junior staff on laboratory protocols, enhancing team performance and compliance with safety standards.
- Implemented quality control measures that improved lab accuracy and reduced turnaround time for test results.
- Performed routine lab and department maintenance to keep area clean and orderly.
Education
Associate of Applied Science - Certified Medical Assistant/Phlebotomist
Central Georgia Technical College
Macon, GA1997
High School Diploma -
Tattnall Square Academy
Macon, GA1994
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Insurance verification
- Medical records management
- Complex Problem-solving
- Insurance claims
Certification
- CMA - Certified Medical Assistant
Timeline
Medical Assistant/Surgery Scheduler
Middle Georgia Women's Health
01.1998 - 02.2018
Laboratory Technician
Ob/Gyn Specialists
02.1997 - 01.1998
Associate of Applied Science - Certified Medical Assistant/Phlebotomist
Central Georgia Technical College
High School Diploma -
Tattnall Square Academy