Shanon Johnson
Euclid,OH
Summary
Proven track record in enhancing delivery efficiency and customer satisfaction at B On Time Transportation, showcasing exceptional problem-solving and GPS navigation skills. Excelled in roles requiring precision, such as a Quality Control Inspector at Kichler Lighting, by improving product quality and process accuracy. Demonstrated strong teamwork and deadline adherence, contributing significantly to operational improvements.
Overview
10
10
years of professional experience
Work History
Delivery Associate
B On Time Transportation
01.2020 - 02.2022
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
Transportation Coordinator
Greenlight Transportation
09.2017 - 06.2019
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Tracked shipments from dispatch through delivery to verify timely arrival.
- Resolved customer issues related to shipments efficiently while maintaining high levels of satisfaction throughout the resolution process.
- Improved transportation efficiency by streamlining route planning and coordinating schedules.
Quality Control Inspector
Kichler Lighting
02.2012 - 09.2012
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Education
GED -
Indian River School
Massillon, OHSkills
- Loading and unloading
- Package handling
- GPS Navigation
- Deadline Adherence
- Problem-Solving
Timeline
Delivery Associate
B On Time Transportation
01.2020 - 02.2022
Transportation Coordinator
Greenlight Transportation
09.2017 - 06.2019
Quality Control Inspector
Kichler Lighting
02.2012 - 09.2012
GED -
Indian River School
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