Shanon Miller
Zanesville,OH
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Medben
Newark, California
02.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Contract Tracer
Zanesville-Muskingum County Health Department
Zanesville, OH
11.2020 - 09.2021
- Furnished case patients with contact information outlined in Ohio protocol for local health department to support contact tracing.
- Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented all contact attempts and timeframes.
- Explained importance of contact tracing to prevent disease transmission and keep communities healthy.
- Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining.
- Assisted Team Leads during Busy situations by handling administrative tasks, conducting research and using Customer Service Skills.
- Answered calls and interacted with community members to provide information on advocacy services.
Administrative Assistant
Reid Baughman Insurance
Duncan Falls, OH
03.2020 - 05.2020
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Prepared packages for shipment by generating invoices and setting up courier deliveries.
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
- Collected, calculated and reported on expenditure and statistical data to inform senior management.
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Front Desk Receptionist
Prime Care Of SE Ohio
Zanesville, OHio
04.2019 - 08.2019
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Answered and directed incoming calls using multi-line telephone system.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Prepared packages for shipment by generating invoices and setting up courier deliveries.
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
- Prepared, compiled and filed documents as well as reports presented to various parties.
- Maintained all financial records to verify timely clearance of all credit and debit activities.
- Processed payments and updated accounts to reflect balance changes.
- Responded to customer concerns and issues by Answering Questions.
- Answered calls to help over 100 customers each daily.
- Coordinated and communicated with 60 clients daily to gather pertinent information.
- Sorted incoming mail and directed to correct personnel each day.
- Rendered information to callers and drafted office emails.
- Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
- Organized and updated Weekly schedules and monthly calendar obligations for various levels of management and staff.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Scheduled and confirmed appointments.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Entered data in Epic software to keep records of Personal information.
Receptionist
Dr Wakefield DDS
Cambridge, OH
11.2018 - 02.2019
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Answered and directed incoming calls using multi-line telephone system.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Responded to customer concerns and issues by End of each day.
- Organized and updated Weekly schedules and monthly calendar obligations for various levels of management and staff.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Processed payments and updated accounts to reflect balance changes.
- Scheduled and confirmed appointments.
- Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
- Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
- Sorted incoming mail and directed to correct personnel each day.
Accounts Payable Clerk
Tectum Inc.
Newark , Ohio
12.2014 - 09.2018
- Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
- Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
- Expedited payments by verifying accuracy and currency of vendor information.
- Maintained accounting ledgers by verifying and posting account transactions.
- Reconciled monthly statements and transactions to keep records accurate and current.
- Created receiving reports and updated vendor balance sheets to record accounts payable.
- Facilitated payment of invoices due by sending bill reminders and contacting clients.
- Prepared monthly and year-end closing statements, financial documents and invoices.
- Paid vendors for Product regularly, maintaining relationships with sellers.
- Prepared weekly payroll for team of salaried and hourly employees.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Minimized late fees by 7.5% by enhancing accounts payable processes.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
- Processed check requests and invoices for 100 locations every Week.
- Coded invoices and other records to maintain organized and accurate records.
Education
Dental Assisting - Dental
Assist To Succeed
Newark Ohio 03.2020
High School Diploma -
Maysville High School
Zanesville, OH05.1993
Some College (No Degree) - Business Administration
Zane State College
Zanesville, OHSkills
- Microsoft Office proficiency
- HIPAA guidelines
- Organized and detail-oriented
- Critical thinking
- First Aid/CPR
- Coordination
- Customer service
- Communication
- Call Management
- Complaint resolution
- Data Entry
- Account updating
- Inbound and Outbound Calling
- Data Collection
- Paperwork Processing
- Appointment Scheduling
- Scheduling
- Clerical Support
- Call triaging
- Dispute Resolution
- Customer Service
- Customer Relations
- Typing proficiency
- Office equipment proficiency
- Positive and professional
- Administrative Support
- Phone Etiquette
- Call handling
- Call Documentation
- Customer Data Confidentiality
- Attention to Detail
- Excellent Communication
- Problem-Solving
- Account Updates
Certification
- Certified Dental Assistant, Assist to Succeed, 2020
Radiology Licences
Studied and completed my required classes for my dental assisting radiology Certificate.
Timeline
Customer Service Representative
Medben
02.2022 - Current
Contract Tracer
Zanesville-Muskingum County Health Department
11.2020 - 09.2021
Administrative Assistant
Reid Baughman Insurance
03.2020 - 05.2020
Front Desk Receptionist
Prime Care Of SE Ohio
04.2019 - 08.2019
Receptionist
Dr Wakefield DDS
11.2018 - 02.2019
Accounts Payable Clerk
Tectum Inc.
12.2014 - 09.2018
Dental Assisting - Dental
Assist To Succeed
High School Diploma -
Maysville High School
Some College (No Degree) - Business Administration
Zane State College