SHANON WEEKS
EBCI Transit
Robbinsville,NC
23
years of professional experience
Versatile Office Coordinator experienced in customer support and confidential recordkeeping. Delivered effective management of calendars and resolution of client concerns in fast-paced environments through strong communication and organizational skills. Focused on maintaining accuracy and professionalism to support seamless daily operations.
Work History
Snowbird Transit Receptionist & Driver
9 Years 5 Months- Greeted visitors and provided clear directions, schedules, and service information.
- Managed multi-line phone system, routing calls to appropriate transit departments.
- Scheduled appointments and maintained accurate front-desk calendars and records.
- Processed incoming mail, deliveries, and correspondence with consistent attention to detail.
- Coordinated communication between riders, drivers, and internal staff.
- Resolved routine customer inquiries professionally and escalated complex issues promptly.
- Maintained confidential files, forms, and passenger information in organized order.
- Supported daily office operations by prioritizing tasks and sustaining efficient reception flow.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
Key Holder Supervisor
6 Years 6 Months- Supervised opening and closing procedures, ensuring store security, cash control, and readiness for business.
- Managed cashier coverage, prioritized tasks, and supported smooth floor operations during peak traffic.
- Trained associates on register operations, customer service standards, and daily recovery expectations.
- Verified accurate cash handling, deposits, and drawer balances to maintain loss prevention compliance.
- Coordinated freight processing, backroom organization, and replenishment to keep inventory accessible and accurate.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Rotated stock according to dates and protocols.
- Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.
- Implemented loss prevention measures to minimize theft risks while maintaining a welcoming atmosphere for shoppers.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
EMT /Unarmed Security Officer
1 Year 10 Months- Responded to medical emergencies across casino resort, delivering rapid assessment and basic life support.
- Stabilized injured guests and team members using triage, splinting, bleeding control, and airway support.
- Coordinated with security and resort operations to clear scenes and expedite patient access.
- Documented patient care reports accurately, supporting continuity and compliance with EMS protocols.
- Communicated patient conditions clearly to receiving medical personnel during transfer and handoff.
- Maintained calm, decisive performance during high-volume incidents and emotionally charged situations.
- Followed infection control, safety, and privacy procedures while delivering frontline emergency care.
- Participated in continuous education workshops to stay updated on the latest emergency medical techniques and protocols.
Habilitation Technician
11 Years 9 Months- Implemented individual support plans while following safety and confidentiality procedures.
- Assisted with personal hygiene, meal preparation, and community participation.
- Supported individuals with daily living activities, promoting independence and personal choice.
- Monitored client behavior and documented observations for care team review.
- Maintained accurate records, completed shift documentation, and reported concerns promptly.
- Instructed and reinforced target outcomes to help individuals achieve goals.
- Transported residents to and from appointments and other activities to encourage mobility.
- Supervised and assisted residents with grooming, personal hygiene, meal planning and housekeeping to promote activities of daily living.
- Implemented written goals from treatment plans to enhance patient outcomes.
- Maintained professional development through ongoing training, staying current on best practices in habilitation services and enhancing the quality of care provided to clients.
- Provided emotional support to clients during challenging situations, helping them build resilience and coping skills.
- Facilitated community integration for clients by assisting them in accessing local resources and participating in social activities.
- Monitored patient vital signs, lab results and other indicators of health.
- Cared for patients by providing personal assistance and ambulation.
Education
Associate of Applied Science - Business Administration
- 3.5 GPA
Notary Public - Notary
Skills
Multi-line telephone operation
Telephone skills
Telephone communication
Appointment scheduling
Schedule management
Office administration
Document management
File management
Records maintenance
Calendar coordination
Multi-channel communication
Communication skills
Office management
Typing accuracy
Calendar management
PC proficient
Service-oriented mindset
Calm demeanor
Punctuality
Phone etiquette
Information protection
Security awareness
Composed demeanor
Recordkeeping
Office software utilization
Project coordination
Documentation skills
Organization skills
Timeline
Snowbird Transit Receptionist & Driver
EBCI Transit
2017.05 - CurrentRead More
Key Holder Supervisor
Dollar General
2016.10 - 2023.04Read More
EMT /Unarmed Security Officer
Harrah's Cherokee Casino Resort
2014.10 - 2016.08Read More
Habilitation Technician
Industrial Opportunities Incorporated
2003.09 - 2015.06Read More
Tri-County Community College
Associate of Applied Science from Business Administration
Read More
Tri-County Community College
Notary Public from Notary
Read More