Shanon Zvonaric
Salt Lake City,UT
Summary
Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty. Customer service professional identifies customer needs and delivers solutions to problems.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities.
Devoted to giving every customer a positive and memorable experience. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.
Overview
17
17
years of professional experience
Work History
Customer Service
Einstein Bagels
Customer Service , UT
11.2023 - Current
- Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
- Provided customer service when needed.
- Attended to customer service issues.
- Emphasized fast, friendly customer service.
- Handled escalated customer service matters professionally.
- Identified and resolved customer service issues.
- Answered incoming calls and provided customer service.
- Trained new employees on customer service protocols.
Kennel Technician
Camp Bow Wow
Salt Lake City, UT
08.2016 - 10.2024
- Provided daily care and monitoring of animals, including feeding, watering, cleaning cages and administering medications.
- Ensured cleanliness of kennels through regular sanitizing and disinfecting protocols.
- Monitored animals for signs of illness or distress and reported to supervisor immediately.
- Performed minor grooming services such as brushing fur coats and trimming nails.
- Provided humane treatment of all animals at all times.
- Exercised dogs regularly according to individual needs.
- Participated in training sessions to stay up-to-date on industry trends and best practices.
- Inspected kennels regularly for any possible health hazards or maintenance concerns.
- Prepared food to meet needs of animals under care with appropriate meals.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
Server /Server Shift Leader
IHOP
Salt Lake City, UT
06.2007 - 05.2022
- I have worked for IHOP off and through out the years. Have always left and returned with good standing. My starting position was a dishwasher, i then gradually worked my up to shift lead.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Trained new employees on restaurant procedures and plating techniques.
- Trained new employees to perform duties.
- Prepared checks, itemizing total meal costs and taxes.
- Assisted with training new servers on company policies and procedures as well as proper food handling techniques.
- Resolved conflicts between customers or employees in a timely manner while following company guidelines for dispute resolution.
- Scheduled shifts for servers based on their availability and current workloads.
- Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
Elderly Caregiver
At Home Mom
Salt Lake City, UT
10.2018 - 05.2021
- I was a 24/7 in home Caregiver for my terminally ill elderly mother up until she passed
- I worked closely with her hospice nurses
- administered medication
- Paid her bills and helped with other finances
- Took her to all her appointments, grocery shopping
- cooked, cleaned, helloed with personal care
- provided companionship and emotional support
- ensured safety in and out around the house
- Provided emotional support during end-of-life transitions
Education
High School Diploma -
Washington High School
Ogden, UT06-1998
Skills
- Customer Service
- Dining customer service
- Handling Customer Complaints
- Customer Needs Assessment
- Coaching and Motivating
- De-Escalation Techniques
- Problem-Solving
- Organizational Skills
- High-energy attitude
- Decision-Making
- Goal Setting
- Adaptability and Flexibility
- Interpersonal Skills
- Calm and Professional Under Pressure
- Microsoft Office
- Effective Communication
- Issue and Complaint Resolution
- Relationship Building
- POS Systems and Ordering Platforms
- Team building
- Attention to Detail
- Adaptability
- Self Motivation
- Time Management
- Reliability
- Active Listening
Timeline
Customer Service
Einstein Bagels
11.2023 - Current
Elderly Caregiver
At Home Mom
10.2018 - 05.2021
Kennel Technician
Camp Bow Wow
08.2016 - 10.2024
Server /Server Shift Leader
IHOP
06.2007 - 05.2022
High School Diploma -
Washington High School