Shanonn Dewitt
Papillion,NE
Summary
Dynamic and versatile Customer Service Representative with a proven track record of delivering exceptional service, effectively solving problems, and enhancing customer satisfaction. Dedicated team player with extensive experience in industrial production, focused on optimizing team productivity and achieving shared goals. Known for strong communication and project management skills, adept at navigating fast-paced environments while maintaining attention to detail and a proactive approach to process improvement. Committed to continuous learning and growth, ready to leverage expertise in operations to drive business success and exceed customer expectations.
Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.
Overview
14
14
years of professional experience
Work History
Cashier
Kwik Shop
09.2025 - Current
- Executed cash register operations for cash, check, and credit card transactions with exceptional accuracy levels.
- Enabled customers to complete purchases while locating desired items quickly. Encouraged participation in reward programs to foster customer engagement. Streamlined customer interactions for a positive shopping experience.
- Greeted customers and assessed needs.
- Engaged with customers to identify needs and offered strategic product recommendations to elevate sales.
- Nurtured connections with customers to promote ongoing business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Managed cash drawer reconciliation before and after each shift, addressing and resolving errors.
- Motivated customers to make additional purchases by showcasing current deals and maintaining well-stocked lanes.
- Monitored current store promotions and showcased sales opportunities to customers.
- Responded promptly to requests for assistance, spills and customer inquiries.
Team Member Cashier/Cook
Anderson's Inc.
02.2023 - 07.2025
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Maintained productive, efficient approach to all tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
Assistant Manager
Dollar General Store
02.2022 - 02.2023
- Established repeat business through superior customer service.
- Conducted regular inventory counts to verify stock levels, resolve discrepancies, and anticipate future needs.
- Facilitated direct assistance to customers in identifying needs and remaining informed about consumer preferences.
- Managed cash intake and deposit records, boosting accuracy and limiting discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Launched quality assurance practices for each phase of development
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Generated repeat business through exceptional customer service.
Customer Service Representative
PayFlex Systems USA Inc.
09.2017 - 01.2021
- Processed incoming telephone inquiries to ensure client satisfaction
- Facilitated resolution of member concerns while overseeing management of hsafsa and cobra accounts.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- third-party administrator for various health care accounts or programs pertaining to health care.
- Responded to customer requests for products, services, and company information.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Member Services Specialist
Prime Therapeutics
04.2017 - 06.2017
- Provided assistance with order processing and general account benefit inquiries
- Received incoming calls or emails from members, pharmacies, doctor's offices about requests for information on medication and benefits
- Investigated and resolved member inquiries in a timely manner
Direct Sales Representative
Omaha Steaks
11.2016 - 03.2017
- Resonible for taking orders from customers
- Entered customer personal information and their inquiries into the data system
- Assisted customers with their orders and processed payments over the phone
- Ensured customer deliveries were processed and addressed correctly
Sales Representative
DialAmerica
03.2014 - 10.2016
- Answered customer requests or inquiries
- Sold products and/or services to the customer
- Identified and resolved customers' issues using problem-solving skills
- Documented all customer information, communications and sales in CRM system
Direct Sales Representative
Omaha Steaks
07.2012 - 02.2014
- Resonible for taking orders from customers
- Entered customer personal information and their inquiries into the data system
- Assisted customers with their orders and processed payments over the phone
- Ensured customer deliveries were processed and addressed correctly
Education
General Education Diploma -
Jackson Technical College
Jackson, MD05-1995
Skills
- Microsoft Office proficiency
- Medical Terminology
- Claims management
- Telecommunication systems
- Efficient data input
- Proficient in resolving complaints
- Organizational cleaning skills
- Effective relationship management
- Adaptability and flexibility
- In-depth product knowledge
- Safety
- Customer service
- Attention to detail
- Area and facility cleaning
- Cash management
- POS systems
- Clear communication skills
- Call center operations
- Telemarketing expertise
- Complying with instructions
- POS system management
- Cash handling
- Organizing work stations
- Parts labeling
- Willingness to learn
- Complex Problem-solving
- Continuous development
- Goal setting and achievement
Timeline
Cashier
Kwik Shop
09.2025 - Current
Team Member Cashier/Cook
Anderson's Inc.
02.2023 - 07.2025
Assistant Manager
Dollar General Store
02.2022 - 02.2023
Customer Service Representative
PayFlex Systems USA Inc.
09.2017 - 01.2021
Member Services Specialist
Prime Therapeutics
04.2017 - 06.2017
Direct Sales Representative
Omaha Steaks
11.2016 - 03.2017
Sales Representative
DialAmerica
03.2014 - 10.2016
Direct Sales Representative
Omaha Steaks
07.2012 - 02.2014
General Education Diploma -
Jackson Technical College